Data Center Support (DCS) Operations Manager

Top Flight Maintenance is hiring a DCS Operations Manager to own all field operations for our Data Center Support (DCS) division — Snow, Landscape, Maintenance, and Projects — on major enterprise data center campuses in Cheyenne. This is a lead-from-the-front role: a full-time, on-site presence that crews are held accountable to and that client site contacts can count on being available.

You will run scheduling, crews, subcontractors, quality, and field safety across every service line, reporting to and working alongside the DCS Account Manager, who owns the client relationship and contract.

It is a role for someone who takes pride in work being done right the first time, is equally comfortable in a pickup truck and in business software, and wants to build a dedicated crew from the ground up.

Key Responsibilities

• Crew Leadership: Lead, brief, and hold accountable every crew member on DCS work. Address performance in real time and document it.
• Field Execution & Scheduling: Own the schedule and hands-on execution of all recurring contract services and project work, so every visit happens on time and fully staffed, and project work never disrupts recurring commitments.
• Quality Control: Inspect work during and after execution and sign off on every visit and project before the crew leaves. Find and fix deficiencies before the client ever sees them, and drive root-cause fixes when rework happens.
• Safety & Field Compliance: Draft safety documentation (JHAs, MSOWs, GDPs, etc), pre-task plans, and incident reports for review, and enforce safe work practices on site — no job starts without the right documentation in place.
• Subcontractor Coordination: Brief subcontractors on scope, safety, and site-access protocols before they mobilize, correct issues during the work, and close out every job with sub performance fully documented.
• Client Site Communication: Serve as the professional, on-the-ground contact for client site staff on access, timing, site conditions, and field coordination, and keep the DCS Account Manager informed by the end of every workday.
• Aspire & Operational Systems: Run the operation proactively in Aspire, our business management software: schedules built 2+ weeks out, tickets closed promptly after completion, and all labor, material, equipment, and sub costs captured.
• Multi-Service Coordination: Align Indoor and Outdoor division managers on crew handoffs and shared resources, so no service line creates a gap or conflict the client can see.

What a Typical Week Looks Like

• Confirming the week’s delivery plan across Snow, Landscape, Maintenance, and Projects, and checking schedules in Aspire two or more weeks ahead.
• Starting shifts with crew briefings on scope, site expectations, and safety; working alongside crews and walking jobs during execution.
• Closeout inspections before crews leave, then closing tickets and applying costs in Aspire.
• Coordinating subs and loaned crew with division managers, and handling day-to-day site questions from client contacts.
• An end-of-day update to the DCS Account Manager on job status, open issues, and client interactions.
• During snow season, responding to storm activations on the timeline the client requires.

Qualifications

• 3+ years leading field crews in commercial service operations — snow removal, landscape, grounds, or facility maintenance strongly preferred; multi-service experience a plus.
• Hands-on, lead-from-the-front style — willing and able to work alongside crews in all weather conditions.
• Experience scheduling crews and coordinating subcontractors across multiple service lines or job types.
• Working knowledge of field safety practices — JHAs, pre-task planning, incident reporting. OSHA 10/30 is a plus.
• Comfortable with business management or field service software; Aspire experience is a strong plus. Able to keep records accurate and current, not after the fact.
• Professional, clear communicator with client site staff, and disciplined about knowing what to handle and what to escalate.
• Availability for early-morning, overnight, and weekend work during snow events.
• Valid driver’s license, and the ability to pass a background check and meet client site-access and training requirements.

What Success Looks Like

• No service visit is missed, late, or understaffed because of a planning gap.
• Quality issues are caught and fixed internally — the client is never the first to find them.
• Every job starts with safety documentation on file, and every incident or near-miss is reported the same day.
• Schedules sit 2+ weeks out in Aspire; tickets close promptly with full costs attached.
• A dedicated DCS crew is built, and each member can explain their role and standards without prompting.
• Crew work tickets are proactively tracked ensuring efficiency and profitability metrics are accurate and meeting company goals.