AI Agent Product Manager Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2027 Summer

Public source summary from intern-list.com / Jobright.

TikTok is a short-form mobile video platform focused on inspiring creativity and bringing joy. The AI Agent Product Manager Intern will design and iterate AI-powered customer service agent capabilities, define performance metrics, and use data, research, and experimentation to improve user support experiences.

Responsibilities

Design and iterate on AI agent capabilities for customer service — including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use — to help AI resolve user issues end-to-end Define clear and precise data metrics (e.g., resolution rate, service quality score, user satisfaction) to best represent business performance, and incorporate data, AI-based evaluation, research, and market analysis to shape product design Dive deep into user needs and pain points in support scenarios, conduct user research and case analysis to conceptualize and build delightful service experiences on TikTok through continuous iteration and experimentation

Qualifications: Currently pursuing an Undergraduate/Master's in computer science, statistics, information management, data science or a related discipline Strong interest in AI/LLM applications; understanding of how large language models and AI agents work Clear and effective communication skills, particularly in collaboration with various teams Empathy for TikTok users, with the ability to translate user pain points in support scenarios into product solutions Ability to thrive in a fast-paced environment and adapt to changing priorities and needs Hands-on experience building with LLMs or AI agents (e.g., prompt engineering, RAG, tool calling, agent frameworks), through coursework, research, internships, or personal projects Knowledge of relevant tools and technologies for data analysis, user research, and product management (e.g., SQL, A/B testing, evaluation design)

Benefits: Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.