Restaurant Operations Manager

Job Description

The Waterfront NYC is seeking an experienced and organized Restaurant Operations Manager to oversee daily restaurant operations and support the team in delivering efficient service and a positive guest experience. This role involves coordinating staff, monitoring food and service quality, supporting kitchen and front-of-house operations, managing supplies, and maintaining consistent operating standards.

The ideal candidate has strong leadership, communication, and problem-solving skills and can manage priorities in a fast-paced restaurant environment.

Key Responsibilities

• Oversee daily restaurant operations and guest-service activities.
• Coordinate staff assignments and workflow throughout each shift.
• Support and guide front-of-house and kitchen team members.
• Monitor food quality, order accuracy, cleanliness, and customer-service standards.
• Assist with employee onboarding, training, and performance coaching.
• Respond to guest feedback, questions, and service concerns professionally.
• Help maintain efficient seating, order flow, and table turnover.
• Monitor food, beverage, and restaurant supply levels.
• Assist with ordering, receiving, organizing, and restocking supplies.
• Support POS operations and routine cash-handling procedures.
• Help coordinate staff schedules and communicate coverage needs.
• Maintain clean, organized, and properly stocked dining and kitchen areas.
• Support opening and closing procedures and daily operational checklists.
• Identify workflow issues and communicate improvement opportunities to management.
• Follow food-safety, sanitation, workplace safety, and company procedures.

Qualifications

• Previous restaurant, hospitality, or food-service experience.
• Previous supervisory, shift-lead, or restaurant management experience is preferred.
• Strong leadership, communication, and customer-service skills.
• Good organizational, time-management, and problem-solving abilities.
• Able to manage multiple priorities in a fast-paced restaurant environment.
• Strong attention to food quality, cleanliness, and operational details.
• Familiarity with POS systems, inventory control, and restaurant procedures.
• Ability to train, support, and motivate team members.
• Professional and respectful approach to guests and coworkers.

Benefits

• On-the-job training and management support.
• Opportunities for professional development and career growth.
• Flexible scheduling may be available.
• Employee meal discounts or restaurant perks may be available.
• Supportive and team-oriented work environment.
• Additional benefits may vary by position and employment status.

About the Company

The Waterfront NYC provides a restaurant dining environment focused on food, hospitality, and attentive guest service. The restaurant team works together to maintain efficient daily operations, consistent service standards, and a welcoming experience for guests.

Pay: $24.00 - $29.00 per hour

Expected hours: 36.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person