Store Operations, Sales & Marketing Coordinator

The Housewarming Project | Old Town Scottsdale, AZ

Position: Full-Time, In-Person Schedule: Tuesday–Saturday 10-5pm Compensation: Based on experience

About The Housewarming Project

The Housewarming Project is a women-owned gifting company located in Old Town Scottsdale, specializing in thoughtful gifts, custom corporate gifting, event gifting, and unique products from local and independent brands.

While we have a beautiful brick-and-mortar storefront, a large part of our business happens behind the scenes. We work with companies, hotels, event planners, and individuals to curate, customize, package, and deliver gifts for clients, employees, conferences, retreats, and special occasions.

We're a small, hardworking, creative team looking for someone who is excited to jump in, take ownership, and help our business grow.

About the Role

We're looking for an organized, enthusiastic, and proactive individual who can balance daily storefront operations with customer service, order fulfillment, sales support, and marketing.

This is a hands-on position with a variety of responsibilities. Some days you'll be helping customers find the perfect gift; other days you'll be processing inventory, preparing corporate orders, updating our website, creating Pinterest content, or reaching out to potential clients.

We're looking for someone who sees what needs to be done and takes initiative to make it happen.

Key Responsibilities

Store Operations & Customer Experience

• Oversee daily store operations, including opening, closing, merchandising, and organization.
• Welcome customers and provide a friendly, thoughtful, and knowledgeable shopping experience.
• Help customers select gifts, offer recommendations, and introduce our custom gifting services.
• Maintain beautiful, well-stocked displays and an inviting storefront.
• Answer incoming phone calls, emails, and customer inquiries.
• Help identify opportunities to increase sales and encourage repeat customers.

Online & Corporate Order Fulfillment

• Process, pull, package, and ship online orders accurately and efficiently.
• Assist with assembling and packaging custom corporate and event gifts.
• Prepare handwritten notes, ribbon, tissue, branded materials, and other packaging details.
• Check orders for accuracy, quality, and presentation before fulfillment.
• Assist with local deliveries, shipping preparation, and inventory organization.
• Support larger corporate gifting projects and tight deadlines as needed.

Inventory & Website Management

• Receive, unpack, inspect, and organize new inventory.
• Enter new products into Shopify with accurate descriptions, pricing, photos, and inventory counts.
• Keep online collections and product listings current.
• Monitor stock levels and communicate replenishment needs.
• Identify new products and merchandising opportunities.
• Help ensure our website reflects current inventory, seasonal collections, and gifting services.

Marketing & Content Creation

• Assist with content planning and execution across Instagram, TikTok, Pinterest, and LinkedIn.
• Create and schedule Pinterest pins that link to relevant products, blogs, and service pages.
• Draft and publish blog posts focused on gifting, local products, seasonal trends, and corporate gifting.
• Assist with LinkedIn content focused on corporate gifting, client relationships, events, and behind-the-scenes projects.
• Capture product photography, short videos, and daily content from the store.
• Update website imagery, collection descriptions, and promotional content.
• Help maintain a consistent and professional brand presence across our digital channels.

Sales & Business Development

• Conduct outreach to potential corporate clients, event planners, hotels, DMCs, and local businesses.
• Help introduce our gifting services to new contacts through email, LinkedIn, and phone outreach.
• Respond to new inquiries promptly and professionally.
• Track leads, follow-ups, and opportunities in Monday.com.
• Assist with client lookbooks, gifting proposals, and follow-up communications.
• Proactively identify opportunities to grow our corporate gifting business.

Who We're Looking For

• Friendly, outgoing, and comfortable engaging with customers.
• Highly organized with strong attention to detail.
• Proactive, resourceful, and willing to take initiative.
• Comfortable making phone calls, sending outreach emails, and following up with potential clients.
• Creative with an eye for beautiful products, presentation, and branding.
• Strong written and verbal communication skills.
• Comfortable balancing multiple responsibilities and shifting priorities.
• Positive, dependable, hardworking, and team-oriented.
• Willing to roll up their sleeves and help with everything from packing boxes to creating marketing content.

Preferred Experience

• Retail or boutique store operations
• Customer service or sales
• Shopify or another e-commerce platform
• Instagram, TikTok, Pinterest, and LinkedIn
• Canva and basic content creation
• Blog writing or digital marketing
• Monday.com or a similar CRM
• Order fulfillment, shipping, or inventory management

Experience in all these areas is not required, but a willingness to learn, take ownership, and contribute to the growth of the business is essential.

What Makes This Role Special

This is an opportunity to work in a creative, growing small business where no two days look exactly alike.

You'll gain experience in retail, corporate gifting, e-commerce, marketing, customer relationships, and business development while helping create thoughtful experiences for customers and clients across the country.

We believe in working hard, supporting one another, taking pride in the details, and bringing positive energy to everything we do.

How to Apply

Please send your resume and a brief introduction explaining why you'd be a great fit for The Housewarming Project.

We'd love to hear about your experience with customer service, retail, marketing, or sales — and what excites you about joining a growing business.

Pay: $32,000.00 - $40,000.00 per year

Work Location: In person