Annual Giving & Donor Operations Manager

Job Summary

The Annual Giving & Donor Operations Manager is a key member of the Advancement team responsible for managing the day-to-day operations of annual giving campaigns, management of annual calling and pledge programs across multiple coalitions, fundraising event execution, and stewardship of donor data quality.

This role manages the internal systems and workflow lead for the Development and Communications team, helping keep calendars, projects, donor records, communications schedules, and key administrative processes organized and on track.

This position supports the Chief Advancement Officer by creating structure, maintaining accountability, and ensuring strong follow-through across departmental priorities. This role is ideal for someone who is highly organized, detail-oriented, comfortable working with both people and data, and able to independently manage recurring and new campaigns, events, and deadlines.

This role is best suited for someone who is systems-minded, dependable, and able to help an outward-facing team stay focused, prepared, and on schedule.

Position salary starting at $62,355 commensurate with experience. Compensation comes with a robust benefits package with fully subsidized medical, dental, vision insurance after 1 month of employment, an employer contributed retirement plan after one year of employment, and a generous PTO package.

Supervisory Responsibilities:

• Oversees and manages the Advancement Operations & Communications Coordinator
• Volunteers & interns that support the Devcomm team

Duties/Responsibilities:

Annual Giving Campaigns

• Lead the transition and ongoing management of the organization's annual calling and pledge programs.
• Works in collaboration with development team to build & sustain a volunteer team in support of campaigns.
• Maintain accurate donor, pledge, payment, household, contact, and preference information.
• Manage caller lists, pledge reminders, renewals, mailings, follow-up schedules, and campaign deadlines.
• Reconcile gifts received through online giving, checks, bill pay, donor-advised funds, IRA distributions, and other methods.
• Prepare routine revenue, pledge, payment, and follow-up reporting and resolve discrepancies as appropriate.
• Support annual appeals, recurring giving, lapsed-donor outreach, year-end giving, acknowledgements, and stewardship.
• Maintain clear procedures and campaign records to ensure continuity.

Fundraising Event Management

• Serve as primary project manager for Advancement-led fundraising and relationship-building events.
• Manage event timelines, budgets, vendors, logistics, registration, guest information, materials, staffing and day-of execution.
• Works in collaboration with development team to build & sustain a volunteer team in support of events.
• Track progress toward revenue and sponsorship goals.
• Coordinate sponsorship administration, recognition, fulfillment, and post-event follow-up.
• Partner with development leadership on sponsor relationships and with communications team on promotion and event materials.
• Manage fundraising components of program-led events while program staff retain responsibility for program content and delivery.

Donor Operations & CRM

• Maintain strong donor and gift data quality within the CRM in partnership with the development team.
• Manage the review and resolve duplicate records, household relationships, deceased donors, contact preferences, pledge information, gift attribution, and related record issues.
• Manage the preparation of mailing lists, donor segments, campaign tracking tools, and routine Advancement reports.
• Conduct reconciliation, data cleanup, and documentation and help strengthen the organization's use of CRM reporting.
• Manage the Advancement Operations and Communications Coordinator on gift processing, acknowledgements, memorials, tributes, donor updates, and shared database responsibilities.
• Respond to routine donor questions and escalate sensitive or strategic matters as appropriate.

Administrative Support for Development and Communications Team:

· Provide flexible support for stewardship, research, mailings, sponsorship fulfillment, campaigns, and other Advancement priorities.

· Collaborate with Grants, Business Development, Communications, Finance, Programs, and Executive Leadership on shared projects.

· Organize and prepare materials for meetings, including agendas, documents, and related support items

· Manage the maintenance of devcomm related records, documents, and administrative support materials for leadership and departmental use

· Provide scheduling and administrative support to leadership as assigned

All other tasks as assigned

Required Skills/Abilities:

• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software; experience with Neon One is a plus.
• Demonstrated experience managing social media platforms and developing content.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain confidentiality and exercise discretion.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Experience in nonprofit fundraising, annual giving, donor stewardship, fundraising events, donor databases, direct mail, or related work is preferred.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to communicate with and relate to a wide range of people.

Education and Experience:

• Minimum Education: Bachelor degree preferred
• Minimum Experience: 2 Years
• Preferred Experience: 6 Years, or equivalent combination of education and experience.

Physical Requirements:

• Position can be physically demanding - employee must have the ability to lift 10 to 15 pounds.
• On occasion, employees may be asked to lift up to 50 pounds
• Position may require employee to sit and stand for long periods of time.
• Position may require exposure to the elements: rain, snow, wind, etc.

Pay: From $62,355.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Albany, NY 12206