Product Operations Analyst

Product Operations Analyst

Location: Irving, TX, US

Industry: Hospital and healthcare

Work Setting: Hybrid

Are you passionate about using data, analytics, and AI-powered insights to improve product performance, accelerate decision-making, and drive business growth across a portfolio of technology products?

We are seeking a Product Operations Analyst to support product performance management, portfolio analytics, strategic reporting, and AI-enabled product operations. This role sits at the intersection of Product Management, Data Analytics, Engineering, Customer Success, and Business Operations, helping leaders make evidence-based decisions through robust metrics, dashboards, reporting frameworks, and AI-driven insights.

Key Responsibilities

Product Performance Tracking

• Define, maintain, and evolve product KPI taxonomies and performance measurement frameworks across the product portfolio.
• Build and maintain product performance dashboards, scorecards, and reporting infrastructure.
• Partner with Engineering and Data teams to ensure data instrumentation, accessibility, accuracy, and visualization standards are maintained.
• Establish recurring product health review processes and performance reporting cadences.
• Monitor product performance metrics to identify trends, risks, opportunities, and early-warning indicators.
• Generate actionable insights that support product optimization, investment prioritization, and growth strategies.
• Leverage AI-powered tools to improve consistency, scalability, and efficiency of metric analysis and reporting activities.

Portfolio Insights & Strategic Reporting

• Aggregate and analyze data across multiple product lines to provide executive-level portfolio insights.
• Develop leadership dashboards, KPI tracking reports, executive summaries, and business reviews.
• Translate complex data into meaningful narratives and recommendations for business and product leaders.
• Analyze Voice of Customer (VOC) feedback using AI-enabled tools to identify recurring themes, opportunities, and risks.
• Monitor competitive intelligence, market trends, customer needs, and industry developments.
• Support strategic product decisions with evidence-based recommendations and performance analysis.

Product Operations & Operating Model Excellence

• Support and administer product prioritization frameworks and portfolio governance processes.
• Evaluate product investments, resource allocation, roadmap effectiveness, and portfolio performance.
• Develop onboarding materials, training content, playbooks, and operational documentation for Product Managers.
• Support coaching initiatives related to:
• Product prioritization
• Experimentation
• Product metrics
• ROI analysis
• Roadmap planning
• Drive adoption of AI-powered product management workflows and productivity tools.
• Identify opportunities to automate operational processes and improve organizational efficiency.

Product Strategy

Support

• Conduct market research, competitive analysis, and customer intelligence gathering using AI-assisted tools.
• Monitor roadmap progress and identify opportunities to accelerate product delivery and customer value realization.
• Support product strategy initiatives through data analysis, business case development, and opportunity assessment.
• Collaborate with leadership teams to align performance metrics with business objectives and growth strategies.

Cross-Functional Collaboration

• Partner closely with:
• Product Management
• Engineering
• Customer Success
• Commercial Teams
• Data & Analytics Teams
• Executive Leadership
• Facilitate discussions, document decisions, track action items, and ensure accountability across teams.
• Serve as a liaison between business stakeholders and technical teams to drive operational alignment.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience in:
• Product Operations
• Product Management
• Business Analytics
• Technology Consulting
• Product Strategy
• Technology Transformation
• Strong experience with AI-enabled productivity and product management tools such as:
• Claude
• Atlassian Rovo
• Figma AI
• Similar AI-first platforms
• Strong understanding of:
• Product KPIs
• Product Health Metrics
• Portfolio Reporting
• Prioritization Frameworks
• Product Operating Models
• Experience building dashboards, reporting frameworks, and performance tracking systems.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proven ability to influence stakeholders without direct authority.

Required Technical Skills

Analytics & Reporting

• Excel
• SQL
• Tableau
• Power BI
• Looker
• Dashboard Development
• Data Visualization

Data & Analysis

• Product Analytics
• KPI Development
• Product Health Monitoring
• Performance Reporting
• Business Intelligence
• Data Storytelling

AI & Automation

• AI-Powered Analytics
• AI Productivity Tools
• AI-Assisted Research
• Workflow Automation
• Operational Intelligence

Product Operations

• Product Portfolio Management
• Product Prioritization
• Product Governance
• Product Reviews
• Performance Measurement
• Operating Model Management

Preferred Qualifications

• Experience using AI and automation tools to accelerate product management and reporting workflows.
• Experience supporting multi-product platform organizations and product transformation initiatives.
• Familiarity with:
• Cloud Platforms
• API Ecosystems
• Data Platforms
• Software Product Development
• Experience in:
• Healthcare Technology
• Pharmacy Operations
• Supply Chain Solutions
• Predictive Analytics
• Knowledge of modern product operating models and product-led organizations.

Key Skills

• Product Operations
• Product Analytics
• Product Performance Management
• Portfolio Management
• KPI Development
• Dashboard Development
• SQL
• Tableau
• Power BI
• Looker
• Business Intelligence
• AI-Powered Analytics
• Product Strategy
• Competitive Intelligence
• Voice of Customer (VOC)
• Product Prioritization
• Stakeholder Management
• Executive Reporting
• Cross-Functional Leadership
• Data Storytelling