Avaya Support Engineer

Job Summary

Position Description and Job Skill Set

• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Candidates must possess:

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:

➢ Communication Manager 7.1.3

➢ Session Manager 7.1.3

➢ Call Management System R18

➢ System Manager 7.1.3

➢ Work Force Optimization 15.2

• Experience with the following equipment:

➢ Avaya G650/450/430s

➢ Spira SBCs

• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required

Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting