Account Manager / Client Success

Account Manager / Client Success

About the Role

We are seeking a smart, organized, client-focused Account Manager / Client Success professional to join our team in Henderson.

This role is for someone who is excellent with people and even better at follow-through.

You will help own the relationship between our clients and our internal team. When a client needs something, you may be the person who gets on the phone or Zoom, understands exactly what they need, documents it clearly, coordinates with the appropriate team members, and stays involved until the work is fully completed.

A major goal of this position is to make sure our clients feel taken care of and that commitments do not fall through the cracks.

You will also work closely with the owner on company priorities, special projects, new systems, and other initiatives that need someone capable of taking ownership and moving them forward.

What You’ll Do

• Serve as a key point of contact for assigned clients
• Communicate with clients by phone, Zoom, email, and occasionally in person
• Build strong relationships and make sure clients feel supported
• Understand client requests and translate them into clear action items
• Create and organize tasks in ClickUp
• Coordinate with our project manager, developers, designers, and other team members
• Follow up internally to make sure client work is completed fully and correctly
• Step into situations where a client needs additional attention or clarification
• Join/host company events in the community.
• Help resolve client concerns before they become larger problems
• Make sure commitments made to clients are actually fulfilled
• Identify when requested work may fall outside the client’s existing scope
• Assist with client onboarding and ongoing account needs
• Help improve the overall client experience
• Take ownership of internal priorities and special projects when needed
• Help research and implement new tools, software, or processes
• Keep important projects and priorities moving without requiring constant direction

Who We’re Looking For

The right person is:

• Excellent with clients
• Highly organized
• Professional and confident on the phone and on Zoom
• A strong listener who can understand what someone actually needs
• Great at follow-through
• Comfortable coordinating multiple people and priorities
• Detail-oriented
• Resourceful and able to solve problems
• Comfortable learning new technology and software
• Willing to follow up internally and hold things accountable
• Capable of working independently
• Someone who naturally wants to see things through to completion

We are especially interested in candidates with experience in:

• Account management
• Client success
• Client services
• Project coordination
• Agency environments
• Professional services
• Technology companies

Experience with ClickUp, WordPress, digital marketing, CRM software, or SaaS platforms is helpful, but not required.

2 to 5+ years of relevant professional experience is preferred.

What This Role Is Not

This is not primarily a sales position.

It is not an executive assistant position.

It is also not a senior executive or director-level role.

We are looking for someone who enjoys working directly with clients, organizing moving pieces, solving problems, and making sure things actually get done.

If a client has an issue, we do not want someone who simply forwards an email and considers the job complete.

We want someone whose instinct is:

“I understand the problem. I’ll get the right people involved, stay on top of it, and make sure we close the loop.”

Location

This is a full-time, in-office position in Henderson, Nevada.

You will work closely with the owner and our local team while coordinating regularly with our remote project and development team.

This position is not remote.

More about us

We are a Henderson-based digital agency specializing in custom WordPress websites, managed hosting, digital marketing, and ongoing website services.

We work with hundreds of businesses and organizations and place a strong emphasis on long-term client relationships, communication, quality, and follow-through.

We are looking for someone who can become an important part of that experience.

If you are organized, capable, great with people, and get satisfaction from seeing things all the way through, we would like to meet you.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Work Location: In person