Product Support Sales Representative-Territory Midland–Abilene

ROMCO Equipment Company is seeking a motivated, results-driven Product Support Representative to serve our Midland–Abilene territory. This customer-focused role is an excellent opportunity for an experienced equipment professional who enjoys building lasting relationships, identifying solutions, and helping customers maximize the performance and value of their equipment.

You will serve as a trusted Parts & Service resource while supporting after-sales needs and identifying opportunities for additional products and services.

Essential Functions and Responsibilities

· Support equipment deliveries and prepare accurate after-sales reports.

· Inspect customer equipment and provide condition and inspection reports.

· Deliver completed machine paperwork and clearly explain warranty documentation.

· Create and manage OEM cases related to product issues.

· Build and strengthen long-term customer relationships for Parts and Service.

· Serve as a liaison between customers and ROMCO for fleet inspections and condition reporting.

· Monitor and support telematics for customer fleets.

· Serve as a trusted Parts & Service resource for customers.

· Quote and manage preventive maintenance repairs and service contracts.

· Advise customers on recommended repairs and provide accurate quotes.

· Identify and support sales opportunities for extended warranties, attachments, and powertrain components.

· Recommend and quote machine re-life and re-power solutions.

· Perform other duties as assigned.

Knowledge, Skills, and Abilities

· Strong knowledge of the construction and equipment industry.

· Proven selling, negotiating, and closing skills, with the ability to build long-term customer relationships.

· Strong problem-solving and decision-making skills, with the ability to apply new information effectively.

· Ability to work independently and collaboratively in a fast-paced, high-volume environment while maintaining accuracy and timeliness.

· Exceptional attention to detail and strong organizational skills.

· Experience with Zoho, Salesforce, Microsoft Office, and Excel.

· Excellent interpersonal and customer service skills.

· Ability to prioritize responsibilities, take initiative, and follow through.

Education and Experience

· High school diploma or GED required.

· 5–7 years of experience in the construction or equipment industry preferred.

· Previous outside sales experience.

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Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Midland, TX 79706