Product Owner

• 10+ years of relevant Product Owner/Product Management experience

, with strong expertise in cloud-based voice, contact center, or conversational voice platforms.

• Lead business discovery independently

, translating business needs into prioritized epics, features, user stories, and clear acceptance criteria.

• Own end-to-end product delivery

, from discovery and backlog management through implementation, launch, and continuous optimization.

• Strong ability to

drive cross-functional alignment

across business, engineering, architecture, operations, and other stakeholders.

• Key differentiator:
• Hands-on knowledge of

Agentic Voice / Voice AI implementations

, including AI-driven voice agents and conversational experiences

• Experience with

Voice Intelligence and voice prompt engineering

, including conversation analytics, intent recognition, summarization, and optimization of AI-driven voice interactions.

• Self-driven with

strong communication, stakeholder management, and interpersonal skills

.