HR & Marketing Coordinator

Company Description

QualityPro Pest & Wildlife Services Inc. is a professional pest and wildlife management company serving residential and commercial clients in and around Hawthorne, NY. The organization focuses on safe, effective, and environmentally responsible solutions to protect properties from pests and wildlife-related issues.

QualityPro emphasizes reliable service, clear communication, and ongoing customer relationships to ensure long-term protection and peace of mind. Team members work in a collaborative environment where quality standards, safety, and customer satisfaction are central to daily operations.

QualityPro is a family-owned company founded in 2004, serving Westchester, Putnam, Rockland, and Bronx counties in New York and Fairfield County, CT with pest control and humane wildlife removal, exclusion, and prevention services.

Our Mission

To help keep our community's homes, yards and businesses free of pests and nuisance wildlife through mindful, timely and effective quality service.

Position Summary

The HR & Marketing Coordinator is a full-time, on-site role based in Hawthorne, NY that combines human resources coordination with hands-on marketing support in one position. Roughly 60% of the role is HR — recruiting, onboarding, and employee administration — and roughly 40% is marketing — campaigns, content, and brand communication. When HR demands spike, such as a hiring surge or an employee matter, HR takes priority.

This role is ideal for an organized, discreet, and creative person who enjoys both people work and promotion: the same skills that market our services to customers also market QualityPro as a great place to work. The Coordinator handles day-to-day HR coordination and marketing execution; sensitive HR decisions are referred to management.

Key Responsibilities

Human Resources & Recruiting (approx. 60%)

• Post and maintain job openings on Indeed and other platforms; keep postings accurate and current
• Review applications, conduct initial phone/video screenings, schedule interviews, and coordinate candidate communication
• Check references and prepare approved offer letters; track applicants and update management
• Coordinate new-hire paperwork and employee files; assist with payroll setup, benefits enrollment, and employee information updates
• Coordinate uniforms, equipment, system access, and training schedules for new hires
• Track time off, handbook acknowledgments, licenses, and certifications; help coordinate performance reviews and follow up on paperwork
• Assist with employee departures, including documentation and return of company property
• Maintain strict confidentiality of employee information; refer sensitive concerns to management
• Support internal communication — team announcements, training reminders, and company celebrations

Marketing (approx. 40%)

• Plan and execute marketing initiatives to promote QualityPro's services, strengthen brand awareness, and support sales growth
• Conduct market research to analyze trends, define target audiences, and develop effective campaigns
• Create and update promotional materials, social media content, and hiring/recruiting posts and ads
• Manage digital and traditional marketing channels, including the company's Facebook, Instagram, TikTok, and YouTube presence
• Coordinate with the sales team to align messaging and lead-generation activities, and help convert prospects into customers
• Track campaign performance and provide regular reports and recommendations
• Collaborate with operations and customer service teams to ensure consistent communication and a positive client experience

Qualifications

Required

• 2–3 years of experience in HR coordination, recruiting/onboarding, marketing, or a related administrative field — strength in one area with the ability and willingness to be trained in the other
• Strong communication and customer service skills, to effectively interact with candidates, clients, and internal teams
• Sound judgment and complete discretion with confidential employee information
• Market research and marketing strategy skills — able to analyze trends, define target audiences, and develop effective campaigns
• General marketing knowledge, including digital marketing channels, social media, and basic content creation
• Sales-related skills to support lead generation and collaborate with the sales team
• Strong organizational and time-management abilities; able to switch between HR deadlines and marketing projects without dropping details
• Proficiency with Microsoft Outlook, Word, Excel, and Teams, and with marketing and analytics tools

Preferred

• Experience with Indeed hiring tools / Smart Sourcing, Gusto, or similar HR and payroll systems
• Experience supporting a service-based or field-service business
• A bachelor's degree in Marketing, Communications, Business, Human Resources, or a related discipline is preferred, but equivalent relevant experience will be considered

Our Core Values — TRAIN

• Teamwork — We are one team where everyone plays an important part, and we treat our customers as part of our team.
• Respect — We listen, honor our customers and each other, and treat everyone kindly, with dignity.
• Accountability — We take full responsibility for our actions and results, communicate openly, and make it right when we make a mistake.
• Integrity — We are trustworthy and honest, stand behind our work, and do the right thing, even when no one is looking.
• Nurture — We value growth, training, and well-being — our priority is to be better today than we were yesterday.

QualityPro Pest & Wildlife Services Inc. is an equal opportunity employer.

Pay: From $25.00 per hour

Work Location: In person