Sales Operations - Assistant Manager

Join Quail Construction, a Helix Traffic Solutions Company!

About Quail Construction

Quail Construction provides traffic control, construction, and traffic management services throughout Arizona and Nevada. As part of the Helix Traffic Solutions family of companies, Quail combines regional expertise with the resources and support of a leading national organization.

The company supports roadway construction, infrastructure projects, and special events through traffic control services and a wide range of equipment solutions. Capabilities include TMA-equipped trucks, barricades, airport safety equipment, lighted X's, message boards, temporary traffic signals, and concrete barrier walls.

With the equipment, expertise, and personnel to support projects from start to finish, Quail helps maintain safe and efficient work zones across the Southwest.

About Helix Traffic Solutions

Helix Traffic Solutions is a national family of specialized operating companies providing traffic control, work zone safety, and roadway infrastructure services across the United States. Our shared mission is to protect lives every day through superior traffic and infrastructure solutions.

Assistant Branch Manager – Phoenix Branch

Location: Phoenix, AZ

Employment Type: Full-Time

Position Summary

The Assistant Branch Manager supports the Branch Manager in overseeing all aspects of daily branch operations, including dispatch, field operations, staffing, equipment management, customer relations, safety compliance, and administrative functions. This position is responsible for promoting operational efficiency, employee accountability, productivity, and overall branch performance.

The Assistant Branch Manager must demonstrate strong leadership, professionalism, sound decision-making, and the ability to independently manage branch operations in the Branch Manager's absence.

Essential Duties & Responsibilities

• Assist in managing daily branch operations, ensuring efficient coordination of personnel, equipment, and resources.
• Oversee dispatch and field activities to ensure appropriate staffing, scheduling, and timely completion of customer requests.
• Provide leadership, coaching, and direction to dispatchers, Foremen, and field personnel.
• Monitor employee productivity, labor utilization, overtime, unbilled hours, and operational expenses.
• Assist with workforce planning, employee performance management, training, and development.
• Ensure compliance with company policies, safety standards, and applicable regulatory requirements.
• Monitor fleet and equipment utilization, maintenance, inventory, and yard organization.
• Support customer relationships, resolve service concerns, and assist with business development and customer retention.
• Utilize operational systems, including Samsara, to monitor safety, driver performance, and operational efficiency.
• Maintain accurate operational documentation, reports, and performance metrics.
• Identify operational challenges, recommend improvements, and implement corrective measures.
• Partner with Human Resources on staffing, employee relations, performance concerns, and policy compliance.
• Assume responsibility for branch operations and operational decision-making in the Branch Manager's absence.

Qualifications & Skills

• Experience in traffic control, construction operations, dispatch, or field supervision preferred.
• Demonstrated leadership, supervisory, and organizational skills.
• Strong communication, problem-solving, and decision-making abilities.
• Knowledge of labor management, scheduling, operational efficiency, and cost control.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with operational technology, reporting systems, and basic computer applications.
• Commitment to professionalism, accountability, safety, and customer satisfaction.
• Ability to work independently and exercise sound judgment.

Leadership Expectations

The successful candidate must demonstrate initiative, integrity, accountability, and the ability to effectively lead employees while maintaining a positive and productive work environment. This individual must be capable of balancing operational demands, employee development, customer expectations, and branch profitability.

Employee Growth & Development

Quail Construction is committed to providing opportunities for employee growth, professional development, and internal advancement.

Helix Traffic Solutions, LLC is an Equal Opportunity Affirmative Action Employer.