Brunch Service Operations Manager

Job Summary

Pinch Kitchen+Bar is seeking a motivated and experienced Brunch Service Operations Manager to oversee daily brunch service operations, coordinate front-of-house and kitchen teams, and deliver an exceptional dining experience. The ideal candidate will have strong leadership skills, excellent customer service abilities, and experience managing restaurant operations during busy brunch periods.

Key Responsibilities

• Oversee daily brunch service operations to ensure smooth and efficient service.
• Supervise servers, hosts, bartenders, and support staff during brunch shifts.
• Coordinate with kitchen management to ensure timely food preparation and order accuracy.
• Monitor service quality, table turnover, guest satisfaction, and staff productivity.
• Develop employee schedules and ensure appropriate staffing levels during peak hours.
• Train, coach, and motivate team members to maintain high hospitality standards.
• Handle guest complaints professionally and resolve service issues promptly.
• Monitor food and beverage inventory and coordinate supply replenishment.
• Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations.
• Assist with sales tracking, labor cost management, and operational reporting.
• Support brunch promotions, special events, and seasonal menu launches.
• Maintain a clean, organized, and welcoming dining environment.

Qualifications

• High school diploma or equivalent required; hospitality or restaurant management education preferred.
• Previous restaurant, brunch service, or hospitality management experience.
• Strong leadership, communication, and organizational skills.
• Knowledge of restaurant service procedures, food safety, and beverage operations.
• Experience with staff scheduling, inventory control, and POS systems.
• Ability to work effectively in a fast-paced environment.
• Availability to work weekends, holidays, and peak brunch hours as required.

Preferred Skills

• Experience managing high-volume brunch or weekend dining operations.
• Strong guest relations and conflict-resolution abilities.
• Knowledge of labor scheduling and restaurant cost controls.
• Ability to train employees and improve service efficiency.
• Commitment to teamwork, hospitality, and consistent service quality.

Work Environment

• Restaurant dining room, bar, and kitchen service areas.
• Frequent interaction with guests, servers, bartenders, chefs, and management.
• Active role requiring extended periods of standing and walking.
• Weekend and holiday shifts may be required.
• Fast-paced environment focused on guest satisfaction and operational excellence.

Benefits

• Competitive compensation.
• Performance-based incentive opportunities, where applicable.
• Health, dental, and vision insurance, subject to eligibility.
• Paid time off, subject to company policy.
• Employee meal discounts, where available.
• Training and career advancement opportunities.

Equal Employment Opportunity

Pinch Kitchen+Bar is committed to maintaining a professional, respectful, and inclusive workplace. Employment decisions should comply with applicable federal, state, and local equal employment opportunity laws.

About the Role

The Brunch Service Operations Manager plays an important role in coordinating restaurant teams, maintaining service standards, and ensuring guests receive attentive and efficient hospitality. This position supports daily business performance by promoting teamwork, managing service workflows, and maintaining a welcoming atmosphere throughout brunch service.

Pay: $20.00 - $21.00 per year

Benefits:

• Relocation assistance

Work Location: In person