Senior Product Owner for Voice / Contact Center AI platforms

The Senior Product Owner for Voice / Contact Center AI platforms is responsible for defining the vision, requirements, and delivery of voice-based customer service solutions, especially those using AI and conversational technologies. It is a crucial role helping to transform a high-level vision into detailed functional requirements, create product user stories, and accept the completed deliver within a given iteration.

That person is the primary contact responsible for ensuring the development team works on the tasks intended to address specific product scope and capabilities.