Italian Market Operations Manager

Job Summary

Tony's Di Napoli is seeking an experienced and organized Italian Catering Operations Manager to oversee catering services, coordinate event logistics, and ensure exceptional food quality and customer satisfaction. The ideal candidate will have strong leadership skills, a background in restaurant or catering operations, and the ability to manage multiple events and customer orders efficiently.

This role involves supervising catering staff, coordinating with kitchen teams, managing resources, and maintaining high service standards for private events, corporate functions, and special occasions.

Key Responsibilities

• Oversee daily catering operations and coordinate event service activities
• Manage catering orders, bookings, and event requirements from inquiry through completion
• Coordinate with kitchen staff to plan menus, production schedules, and food preparation
• Supervise catering team members and assign responsibilities for events
• Communicate with customers to confirm menus, guest counts, dietary needs, and service details
• Develop catering proposals, service plans, and event estimates
• Monitor food quality, portion sizes, presentation, and service consistency
• Coordinate food transportation, packaging, setup, and delivery logistics
• Manage catering supplies, equipment, inventory, and vendor relationships
• Monitor operational expenses and support budget management
• Ensure compliance with food safety, sanitation, and allergen-handling standards
• Resolve customer concerns and operational challenges professionally
• Train staff on catering procedures, customer service, and event standards
• Maintain accurate booking records, event documentation, and operational reports
• Evaluate catering performance and recommend improvements to service efficiency

Qualifications

• Previous experience in catering, restaurant management, hospitality, or event operations
• Supervisory or management experience preferred
• Strong knowledge of Italian cuisine and catering service operations
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple events, deadlines, and customer requirements
• Experience with scheduling, inventory control, and cost management
• Strong customer service and problem-solving abilities
• Knowledge of food safety, sanitation, and allergen management
• Basic proficiency with computer systems and catering management tools
• Ability to work flexible hours, including evenings and weekends when required

Benefits

• Competitive salary
• Paid training and professional development
• Health benefits for eligible employees
• Paid time off
• Opportunities to develop leadership and event management skills
• Supportive hospitality team environment
• Career advancement opportunities

About the Company

Tony's Di Napoli is a New York Italian restaurant brand known for its Italian-American cuisine and family-style dining experience. The restaurant's catering operations support gatherings and special occasions through coordinated food preparation and service.

The Italian Catering Operations Manager helps maintain these standards by overseeing event logistics, supporting staff performance, and ensuring a consistent customer experience.

Pay: $20.00 - $23.00 per year

Benefits:

• Relocation assistance

Work Location: In person