Customer Support Specialist - Kyle, TX

Customer Support Specialist

JOB SUMMARY

Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer.

Essential Functions

Order placement and management:

Generate transfer orders based on customer forecasts, current inventory levels, and established lead times

Work with cross-functional teams, taking the lead to ensure timely deliveries

Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety

Personnel:

Provide weekly inventory reports for major accounts

Attend weekly Production Meetings

Adhere to all Quality System Policies and Procedures

Customer interaction:

Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency

Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction

Team collaboration:

Collaborate with other departments to address customer needs and concerns

Documentation:

Maintain comprehensive and accurate records of customer interactions

Track customer inquiries and complaints, maintaining records until resolution

Maintain all documentation requirements for Site ISO 9001:2015 certification

Safety:

Keep work area clean and orderly, follows all company procedures and safety policies

Track customer inquiries and complaints maintaining records until resolution

Actively participate in Daily Toolbox Talk

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

Bachelor’s Degree in Business, Management or related field is preferred

Work Experience

5 plus years of experience in Customer Service or Inventory Management is required

Knowledge, Skills and Abilities:

Solid understanding of production operations, Quality System Procedures and SOP’s, and a good understanding of continuous improvement/LEAN methods.

Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.

Strong verbal and written communication skills

Planning/Scheduling experience preferred

Root Cause Analysis Techniques

5s Principles

Physical Demands:

Stationary Position/Seated - Constantly

Transport/Lifting - Frequently

Transport/Carrying- Frequently

Exerting Force/Pushing - Rarely

Exerting Force/Pulling - Rarely

Ascend/Descend - Rarely

Balancing - Rarely

Position Self/Stooping - Rarely

Position Self/Kneeling - Rarely

Position Self/Crouching - Rarely

Reaching - Occasionally

Handling - Occasionally

Grasping - Rarely

Feeling - Rarely

Communicate/Talking - Constantly

Communicate/Hearing - Constantly

Repetitive Motions - Constantly

Coordination - Constantly

Travel Requirements

Estimated Amount N/A

Pay Range $27.00 to $29.00 per hour

The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability