Senior Operations Manager

M c M U L L E N

Senior Operations Manager

Maiden Lane Flagship, with presence at Sacramento Street · San Francisco

F u l l - t i m e · I n - p e r s o n

McMullen is a luxury multi-brand boutique built on a clear point of view: that

fashion is more powerful when it makes room for new voices. For nearly two

decades we've championed emerging designers alongside established names,

building a curated edit and a community of clients who trust us to find what they

didn't know they were looking for.

With our Maiden Lane flagship now open, we're building the operational backbone

that will carry McMullen through its next chapter. We're hiring a Senior

Operations Manager to lead that work.

The Role

The Senior Operations Manager owns operations across McMullen's two stores.

You're the person who makes sure the day-to-day runs smoothly, the systems scale,

and the operational foundation is strong enough to support how quickly the

business is growing.

You'll be based at the Maiden Lane flagship, with regular presence at Sacramento

Street. You'll manage our Logistics Lead at Sacramento Street, partner closely

with the Director of Retail on fleet-wide operations, and report to the CEO.

What You'll

Own

Systems and team

• Day-to-day operations at the Maiden Lane flagship and Sacramento Street,

including receiving, fulfillment, and inventory

• The operational systems and playbooks that let the business scale: standards,

processes, and tools that work across stores

• Ensure store teams have clear processes, tools, and resources to successfully

execute their responsibilities

• Management of the Logistics Lead at Sacramento Street, including

development, coaching, and 1:1s

Inventory and execution

• Oversee inventory processes and ensure inventory is maintained accurately

across locations

• Support inventory counts, audits, transfers, receiving, and reconciliation

processes

• Identify recurring inventory issues and work with leadership to develop

solutions that prevent repeat errors

• Vendor operations: RAs, transfers, receiving accuracy, and coordination with

the buying team on incoming orders

Cross-functional partnership

• Cross-store logistics: transfers, inventory reconciliation, and operational

consistency across locations

• Partnership with the Director of Retail on floor operations, POS, and

operational KPIs

What We're Looking For

• 5+ years of operations leadership experience, ideally in luxury retail, DTC, or

specialty retail

• Proven track record building operational systems that scale across multiple

locations

• Strong people leadership: experience managing direct reports and developing

them well

• Deep fluency with retail operations: POS, inventory systems, receiving,

fulfillment

• Comfort with the mix of strategic thinking and hands-on execution that a small

luxury business requires

• A calm, structured operator who brings order to fast-moving environments
• Strong written communication and documentation instincts
• Comfort working closely with a founder who cares about how the details are

done

Why McMullen

Working at McMullen means being part of a brand that has spent years building

real conviction about what luxury retail can be. Our clientele is loyal, our designer

relationships run deep, and our team is small, smart, and serious about what we

do. This role is for someone who wants to build the operational backbone that

carries McMullen into its next chapter, and grow alongside it.

Compensation

Competitive compensation package commensurate with experience. Includes base

salary, performance bonus, and benefits. Details discussed in the interview

process.

How to Apply

Send a resume and a brief note about why this role interests you to

jobs@shopmcmullen.com.