HR Manager – Restaurant Operations & Compliance | Toast Payroll Required

Company: Mala Town

Employment Type: Full-Time

Industry: Multi-Unit Restaurant / Food & Beverage

Position Summary

Mala Town is seeking an experienced HR Manager with strong restaurant industry experience and hands-on Toast Payroll knowledge to support our multi-unit restaurant operations.

This role requires practical experience in restaurant HR, employee relations, compliance, disciplinary actions, terminations, payroll/timekeeping management, and store-level HR operations.

Hands-on experience using Toast Payroll is required.

The ideal candidate must be able to independently support Store Managers, Regional Managers, and senior leadership while ensuring HR processes are compliant, accurate, and operationally practical.

Key Responsibilities

• Manage full-cycle recruiting for hourly and management restaurant positions
• Manage employee onboarding and offboarding
• Maintain I-9, W-4, personnel files, and employee records
• Set up and maintain employees in Toast Payroll
• Review Toast Payroll timecards, missing punches, meal/rest break records, overtime, payroll changes, and employee status
• Process and verify new hires, terminations, pay-rate changes, job/location changes, and payroll-related updates in Toast Payroll
• Audit Toast Payroll records for accuracy and compliance
• Work with Store Managers to correct payroll and timekeeping issues
• Ensure compliance with federal, state, and local employment requirements
• Handle employee complaints, attendance issues, misconduct, performance issues, harassment/discrimination concerns, and retaliation concerns
• Conduct or coordinate workplace investigations
• Prepare and review warnings, final warnings, PIPs, suspension documentation, and termination documentation
• Guide managers through proper disciplinary and termination procedures
• Review termination risk before separation
• Support Workers’ Compensation and workplace injury reporting
• Conduct HR compliance audits across restaurant locations
• Track turnover, staffing gaps, hiring progress, disciplinary cases, and compliance issues
• Develop and improve HR policies, procedures, and manager training
• Provide regular HR reports and recommendations to management

Required Qualifications

• 3+ years of HR experience in restaurant, hospitality, or food service
• Restaurant HR experience is required
• Hands-on experience with Toast Payroll is required
• Must be comfortable independently using Toast Payroll for:
• New hire setup
• Employee profile management
• Payroll review
• Timecard review
• Missing punches
• Meal / Rest Break review
• Overtime review
• Pay-rate changes
• Job and location changes
• Termination processing
• Payroll corrections
• Compliance audits
• Experience handling employee discipline and termination processes
• Experience conducting workplace investigations
• Strong knowledge of:
• I-9 compliance
• Wage and hour requirements
• Meal and Rest Break compliance
• Overtime
• Timekeeping
• Employee documentation
• Workers’ Compensation
• Employee relations
• Strong communication, documentation, and follow-up skills
• Able to manage multiple stores and active employee cases
• Able to work independently and make practical HR recommendations
• English required
• Bilingual English/Chinese or English/Spanish preferred

What We Are Looking For

We are not looking for someone who only handles paperwork.

We need an HR professional who understands restaurant operations, knows how to use Toast Payroll, and can manage employee issues from beginning to end:

Identify → Investigate → Recommend Action → Document → Follow Up → Close

Pay: $109,538.90 - $118,184.00 per year

Work Location: In person