Level 1 & Level 2 Onsite IT Support Engineer

Job Description

About the Role

We are seeking a reliable Level 1 & Level 2 Onsite IT Support Engineer to handle everyday desktop support, coordinate external vendor escalations, and manage on-site technical hardware issues in West Palm Beach, Florida. You will serve as the primary on-site technical representative to ensure smooth operations and rapid incident resolution.

Key Responsibilities

• Provide comprehensive Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
• Coordinate effectively with third-party vendors to troubleshoot and resolve complex AV-related and specialized equipment issues.
• Provide proactive, timely status updates to stakeholders regarding incident progress and resolution.
• Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
• Utilize basic hand tools for hardware installations, swaps, and physical workstation maintenance.

Requirements & Qualifications

• Hands-on experience in corporate desktop support (Level 1 / Level 2 environments).
• Proficiency with ticketing systems and standard remote/onsite troubleshooting methodologies.
• Demonstrated experience coordinating with third-party service providers and vendors.
• Equipped with and capable of utilizing basic hand tools for on-site hardware setups.
• Strong communication skills and detail-oriented record-keeping habits.

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