Bilingual service operations manager

Office Manager – Operations & Client Experience

Maids in Brown is a growing residential and commercial cleaning company serving Arlington, Alexandria, Washington DC, Bethesda, McLean, and surrounding areas. We are looking for a highly organized, detail-oriented, and customer-focused Office Manager to help support our daily operations and deliver an exceptional experience to both clients and employees.

This is an excellent opportunity for someone who enjoys problem-solving, managing multiple priorities, and playing a key role in a growing company.

Pay

$20–$25 per hour, based on experience

Job Type

Full-Time

Location: Arlington, VA

Responsibilities

• Manage client communication via phone, email, and text
• Respond to client questions and resolve service concerns
• Coordinate schedule changes, reschedules, and operational adjustments
• Support billing, collections, account updates, and price increases
• Maintain accurate client and employee records
• Assist with recruiting, onboarding, and employee support
• Monitor office processes and identify opportunities for improvement
• Work closely with leadership to ensure smooth day-to-day operations
• Help maintain high levels of customer satisfaction and retention

Qualifications

• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional and confident customer service approach
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail
• Proficiency with computers and common office software
• Experience in office management, customer service, scheduling, operations, hospitality, or administrative support preferred
• Bilingual Spanish and English required

What Success Looks Like

• Clients receive prompt, professional communication
• Scheduling issues are resolved efficiently
• Billing and collections remain accurate and organized
• Employee onboarding is completed consistently
• Operational issues are addressed proactively
• Client satisfaction and retention remain strong

Why Join Maids in Brown?

• Competitive pay
• Stable, growing company
• Supportive team environment
• Opportunity for advancement as the company grows
• Meaningful role with direct impact on company success

If you are organized, dependable, customer-focused, and enjoy helping a team succeed, we would love to hear from you.

Apply today and become an important part of Maids in Brown's continued growth.

Work Location

In person

Pay: $20.00 - $25.00 per hour

Application Question(s):

• How many years of experience do you have coordinating schedules, appointments, dispatch, or daily operations in a fast-paced service business?
• Please describe a time when an employee called out or a schedule changed unexpectedly. What did you personally do to keep operations running and communicate with affected clients or coworkers?
• Please describe a difficult customer or client concern you personally handled. What was the issue, what did you say or do, and what was the outcome?
• Why are you interested in leaving your current or most recent position, and what are you looking for in your next long-term role?

Language:

• Spanish (Preferred)

Work Location: In person