Account Manager

OUR STORY

Lula is a property maintenance marketplace connecting property management companies with a network of thousands of vetted contractors. Founded in 2020, at a time when property managers across the country were struggling with labor shortages and supply chain disruptions, we stepped in with a new approach.

Since then, we’ve grown rapidly to more than 200 employees and expanded into 50+ markets across the U.S. — and we’re just getting started!

In the years since, we've grown to over 124 employees, achieved exponential revenue growth, and expanded to 40+ markets — and we're still adding talented professionals to the team.

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you'll need a genuine passion for helping customers succeed on our platform, and the drive to grow your own career and income.

RECOGNITION

• Ingram Business Magazine's Top 10 Fastest Growing Companies in Kansas City
• Ranked #373, Inc. 5000 Fastest Growing Private Companies in the United States
• Proptech Breakthrough's Work Order Management Solution of the Year
• CEO named a 2024 Heartland Entrepreneur of the Year Finalist by EY

LULA CORE VALUES

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

THE ROLE

As Account Manager, you'll own a portfolio of Lula's core customer accounts end-to-end. This is a relationship-management and business-development role first, not a coordination role: you're expected to grow the accounts you own, not just keep them running.

You'll build trusted, multi-threaded relationships with property management customers, drive adoption of Lula's platform and services, and act as a strategic partner to both your customers and our sales team.

WHAT YOU'LL OWN

Business Development & Growth

• Drive continual product adoption and expansion of Lula's solutions across your portfolio.
• Monitor customer health, service utilization, and spending trends, and use that data to drive proactive engagement and growth conversations.
• Identify upsell and expansion opportunities as new Lula products and programs roll out.
• Run regular business reviews with customers to demonstrate value and align on what's next.
• Help support new customers and ensure they have a great experience in the critical first 60 days.

Relationship Management

• Serve as the primary, trusted point of contact for an assigned book of property management customers.
• Build relationships with multiple stakeholders within an account, not just day-to-day operators.
• Proactively surface and resolve account issues with confidence, knowing when to loop in leadership.
• Conduct onboarding and training webinars to get new users fully adopted on Lula's platform.

Operational Excellence

• Develop and maintain in-depth knowledge of Lula's products, services, and the property management industry.
• Maintain disciplined CRM hygiene and keep account data, ownership, and forecasts current.
• Manage multiple priorities and competing deadlines without losing sight of the relationship.

WHAT WE'RE LOOKING FOR

• 3–5 years of experience in business development, account management, client relations, or sales — with a track record of growing (not just retaining) accounts.
• Property management, maintenance, or single-family rental (SFR) experience strongly preferred.
• A relationship-builder who earns trust quickly and is comfortable initiating growth conversations, not just fielding service requests.
• Comfortable using data (GMV, utilization, retention trends) to make the case for expansion.
• Excellent verbal and written communication skills, with strong professional judgment.
• Ability to thrive in a fast-paced, high-energy startup environment while managing a full portfolio independently.
• A dislike of doing things “the old way.”

WHY LULA?

• A positive, collaborative team environment with real camaraderie.
• Professional growth and internal promotion opportunities driven by continuous company growth.
• Hands-on mentors and leaders who genuinely care about your development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants.

BENEFITS

• Medical, Dental, Vision, Life and a handful of voluntary benefit options
• 401k
• Paid Time Off, Parent Leave, 8 Paid Holidays, Hybrid Work Schedule

DETAILS

• Job Type:

Full-time

• Schedule:

Monday to Friday, 8-hour day shift

• Work Location:

Overland Park, Kansas

• Compensation:

Annual base salary $75,000, plus variable incentive opportunity of $24K — Total target compensation (TTC) of $99,000