Customer Relations and Operations Manager

Job description

Ludlow Mansion Events is seeking an experienced, polished, and highly organized hospitality professional to join our leadership team as an Event Customer Relations & Operations Manager.

We are seeking a confident hospitality professional who thrives in a fun, fast-paced, event environment and understands the balance between sales, client experience, operational organization, and event execution.

This is not an entry-level position. This is a hands-on hospitality leadership role within an established, event venue with strong operational systems in place. You will be responsible for working in the sales and proposal process and operating event services.

Candidates must have at least 2 years of direct sales, customer relations, or management experience.

Responsibilities:

• Drive new wedding and private event bookings — this is a revenue-generating role with real booking targets, not just administrative coordination.
• Respond to and follow up on all inquiries promptly including warm leads, referrals, and marketing campaigns — within 24 hours.
• Lead the Customer Relationship Management (CRM) process and workflow
• Conduct or coordinate venue tours and client consultations
• Sell Wedding packages and other value-add services
• Lead client communication with professionalism, confidence, and organization
• Assist in contract preparation, event planning documentation, and final event execution
• Help drive sales growth, upselling opportunities, and post event reviews and referrals
• Work within established pricing structures and management guidelines while confidently negotiating and assisting clients with package selections, upgrades, and event solutions
• Support and collaborate with an experienced ownership team
• Assist to manage events at the facility pursuant to company guidelines and customer needs
• Help provide content for social media presence and website marketing

Ideal Candidate:

• 2+ years hospitality, sales, customer relations, or event management experience preferred
• Experience managing weddings, social events, galas, or high-volume events strongly preferred
• Calm under pressure with strong problem-solving ability
• Professional, polished, organized, and detail-oriented
• Strong communication and client relationship skills
• Ability to manage multiple moving parts simultaneously while maintaining operational control and professionalism
• Strong hospitality mindset with the ability to confidently guide clients through complex event planning processes
• Experience with customer relationship management software preferred
• Self-starter able to work in a flexible schedule environment including some nights and weekends
• Candidates with wedding event sales, or event management backgrounds are strongly encouraged to apply.

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: In person