WE-FAST Group Leader (Operations Manager 4)

What You Will Do

• The Workplace Experience Division Office is seeking an experienced, people-focused Operations Manager 4 to lead the Workplace Experience Furniture, Amenities, and Space Team (FAST).
• This highly visible position provides strategic leadership and day-to-day management for a multidisciplinary organization responsible for improving the workplace environment and overall employee experience across the Laboratory.
• The FAST team delivers seamless, end-to-end services that include procuring, delivering, and installing furniture and interior solutions; managing workplace amenities such as food service, audio visual, security escorts, and custodial; and assisting the Laboratory's long-term space and infrastructure needs through space management.
• Through eight specialized programs, FAST supports a broad range of customer needs, across the institution, operating in all facility directorates and in every building.
• The selected candidate will ensure these programs operate as one integrated, customer-focused organization.

Key Responsibilities

As the Operations Manager 4, you will:

• Provide strategic leadership and day-to-day management for FASTs eight specialized programs, ensuring services are integrated, responsive, and aligned with Laboratory priorities.
• Lead, mentor, and develop a multidisciplinary workforce consisting of internal employees, team leads, program managers, technical specialists, administrative personnel, and external subcontractors.
• Focus and continue the strong culture of customer service, teamwork, accountability, inclusion, continuous improvement, and operational excellence within the FAST team.
• Set clear expectations and empower team leads to manage technical activities within their areas of expertise.
• Oversee the planning, prioritization, coordination, and execution of furniture installations, interior improvements, space changes, amenity services, and related workplace projects.
• Coordinate work execution among FAST personnel, facility operations directorates, LANL craft organizations, construction teams, procurement personnel, subcontractors, and other institutional partners.
• Clarify roles, responsibilities, schedules, dependencies, and handoffs between LANL craft personnel and subcontractors to support safe, efficient, and timely execution in partnership with the Work Execution Manager.
• Ensure work packages and projects are properly scoped, scheduled, resourced, communicated, and completed in accordance with customer expectations and Laboratory requirements.
• Resolve customer concerns professionally and promptly while balancing individual requests with institutional priorities, available resources, safety requirements, and fiscal responsibility.
• Manage subcontractor performance, including service quality, staffing, schedules, deliverables, safety, cost, and compliance with subcontract requirements.
• Work closely with the Acquisition Services Management personnel to develop scopes of work, evaluate performance, resolve issues, and plan future service needs for all subcontractors under WE-FAST.
• Develop and manage program budgets, staffing plans, performance measures, schedules, service-level expectations, and resource priorities.
• Ensure all work is performed safely, securely, and in compliance with Laboratory policies, procedures, quality requirements, and applicable federal regulations.

What You Need

Minimum Job Requirements:

Leadership & People Management: Demonstrated experience leading a large and multidisciplinary organization that includes employees, technical professionals, subcontractors, and union craft personnel. Demonstrated knowledge of leadership and management principles and proven ability to develop employees, manage performance, and foster a respectful workplace.

Demonstrated ability to lead through others, leverage technical expertise, and make sound, timely decisions.

Customer Service & Communication

Demonstrated commitment to delivering responsive, professional, and solutions-oriented customer service. Excellent written, verbal, interpersonal, and presentation skills, including the ability to communicate complex or sensitive information clearly to employees, customers, subcontractors, and senior leaders.

Demonstrated ability to build collaborative relationships, manage customer expectations, and resolve concerns with professionalism and diplomacy.

Operational & Work-Execution Management

Extensive experience managing complex operations, service-delivery programs, or facility-related work in a large, regulated organization. Demonstrated ability to plan work, manage competing priorities, coordinate resources, and drive results.

Business & Program Management

Advanced experience managing budgets, staffing, contracts, subcontractor performance, and long-range operating plans.

Education/Experience

Position requires a Bachelor's Degree from an accredited institution and 8 years related experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:

• Advanced degree in business administration, management, facilities management, construction management, architecture, engineering, interior design, hospitality management, organizational leadership, or a related field.
• Senior-level management experience leading workplace services, facilities operations, space management, furniture and interiors, hospitality services, food-service operations, construction support, or related programs.
• Experience overseeing multiple service contracts or subcontracts with responsibility for cost, schedule, quality, safety, and customer satisfaction.
• Familiarity with furniture procurement, ergonomic products, interior planning, furniture installation, commercial food-service operations, vending programs, and employee amenities.
• Demonstrated success using service standards, performance measures, and customer feedback to improve customer satisfaction and organizational performance in a high-volume service environment.
• Experience leading organizational change, integrating previously separate services, or developing a unified service-delivery model.

Work Location

The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.

Position Commitment

Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 2 years.

Note to Applicants:

• Applicants must attach a cover letter addressing the requirements and desired skills of the position with their resume.
• Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.

Where You Will

Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network
• Dental and vision insurance
• Free basic life and disability insurance
• Paid childbirth and parental leave
• Award-winning 401(k) (6% matching plus 3.5% annually)
• Learning opportunities and tuition assistance
• Flexible schedules and time off (PTO and holidays)
• Onsite gyms and wellness programs
• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance

Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances.

Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

• Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test

The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular Position

Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants

Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy P701 for applicant eligibility requirements.

Incentive Compensation Program

Position is eligible to participate in the Triad Incentive Compensation Program. You must be in an eligible position for a minimum of 3 months, before July 1st and remain in an eligible position as of the end of the fiscal year, September 30th. The annual distribution is prorated based on the number of months in the eligible position.

Equal Opportunity

Los Alamos National Laboratory is an equal opportunity employer.

All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations.

The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947. Apply