Restaurant Operations Manager

Job Description

Lisa's Radial Cafe is seeking an experienced, organized, and results-driven Restaurant Operations Manager to oversee daily cafe operations and ensure efficient service, consistent food quality, and excellent customer satisfaction. The successful candidate will coordinate kitchen and front-of-house activities, supervise employees, manage inventory, monitor operational costs, and maintain a welcoming dining environment.

This position requires strong leadership, excellent communication, and the ability to manage multiple responsibilities while maintaining high standards in a busy cafe setting.

Key Responsibilities

• Oversee daily cafe operations and ensure smooth workflow across all departments.
• Supervise front-of-house staff, kitchen employees, and service team members.
• Coordinate staff schedules, shift assignments, and daily operational responsibilities.
• Recruit, onboard, train, and support employees to maintain consistent service standards.
• Provide regular coaching and performance feedback to improve staff productivity.
• Ensure guests receive friendly, attentive, and professional customer service.
• Address customer complaints, respond to feedback, and resolve service issues promptly.
• Coordinate kitchen and service teams to ensure accurate orders and timely food preparation.
• Monitor food quality, presentation, portion consistency, and menu standards.
• Ensure cafe operations follow established service procedures and company policies.
• Monitor food, beverage, and operating supply inventory.
• Coordinate purchasing, receiving, storage, and stock rotation procedures.
• Maintain accurate inventory records and identify opportunities to reduce waste.
• Monitor labor expenses, food costs, and other operational expenditures.
• Review daily sales reports and identify opportunities to improve operational performance.
• Assist with budgeting, cost-control procedures, and financial reporting.
• Oversee cash-handling procedures and ensure accurate payment reconciliation.
• Maintain cleanliness and organization throughout dining areas, kitchen spaces, and service counters.
• Ensure compliance with food safety, sanitation, hygiene, and workplace safety requirements.
• Coordinate opening, closing, and daily preparation procedures.
• Monitor equipment conditions and arrange maintenance when necessary.
• Encourage teamwork, accountability, and effective communication among employees.
• Support menu updates, promotional activities, and special cafe events.
• Review customer feedback and implement improvements to enhance the guest experience.
• Prepare operational reports and communicate important updates to senior management.
• Identify opportunities to improve productivity, service efficiency, and overall cafe performance.

Qualifications and Skills

• Previous experience in restaurant, cafe, or hospitality operations management.
• Proven ability to supervise employees and coordinate daily operations.
• Strong leadership, team-building, and decision-making skills.
• Excellent verbal and written communication abilities.
• Strong customer service and conflict-resolution skills.
• Knowledge of cafe operations, food service procedures, and kitchen coordination.
• Understanding of food safety, sanitation, and hygiene standards.
• Experience with employee scheduling, training, and performance management.
• Knowledge of inventory control, purchasing, and stock management.
• Familiarity with food costing, labor expenses, and operational budgeting.
• Ability to review sales reports and monitor business performance.
• Experience using point-of-sale systems and restaurant management software.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Proactive problem-solving skills and a commitment to continuous improvement.
• Professional attitude, reliability, and flexibility to work varied shifts, including weekends and holidays.

Benefits

• Competitive compensation based on experience and qualifications.
• Opportunities for professional development and career advancement.
• Hands-on experience in cafe operations, financial management, and team leadership.
• Supportive and collaborative working environment.
• Additional benefits may be available according to company policy and employment terms.

Ideal Candidate

The ideal candidate for the Restaurant Operations Manager position at Lisa's Radial Cafe is a dependable and proactive hospitality professional who can balance operational efficiency with excellent customer service. They should be confident leading employees, coordinating kitchen and front-of-house activities, monitoring inventory and expenses, and maintaining consistent food and service standards.

Strong organizational abilities, effective communication, and a hands-on management approach will be essential for supporting the cafe's daily success and long-term growth.

Pay: $21.00 - $29.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person