Customer Service Representative

We are seeking a customer-focused Customer Service Representative with excellent communication and interpersonal skills. The ideal candidate is professional, approachable, and responsive, with the ability to build positive customer relationships, address inquiries, resolve concerns, and provide an exceptional customer experience.

This individual must be organized, detail-oriented, and comfortable communicating with customers and internal teams in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in a professional and timely manner.
• Communicate clearly and effectively to understand customer needs, answer questions, and provide accurate information.
• Resolve customer concerns, troubleshoot issues, and follow through to ensure customer satisfaction.
• Build and maintain positive relationships with customers through active listening, patience, and professionalism.
• Process customer requests, orders, data entry, and documentation accurately.
• Coordinate with internal departments to address customer needs and ensure timely resolution of issues.
• Maintain accurate customer records and document interactions, requests, and follow-up activities.
• Manage multiple priorities while maintaining a positive attitude and attention to detail.

Qualifications

• Previous customer service or customer-facing experience preferred.
• Excellent verbal and written communication skills.
• Strong active listening, problem-solving, and conflict-resolution abilities.
• Professional, patient, and customer-oriented demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize workload, and meet deadlines.
• Comfortable using Microsoft Office, email, and customer management systems.
• Reliable, adaptable, and able to work effectively both independently and as part of a team.

Benefits

• Benefits include medical, dental, vision, additional voluntary benefits, 401K plan.
• Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
• Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity

Employer/Veterans/Disabled

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https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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