Director of Software Engineering - Agentic Architecture & Protocol Standards

JOB DESCRIPTION

If you are a software engineering leader ready to take the reins and drive impact, we've got an opportunity just for you.

As a Director of Software Engineering at JPMorganChase within Card & Connected Commerce Technology, you lead a technical area and drive impact within teams, technologies, and projects across departments.

Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and a driver of innovation and solution delivery.

Job responsibilities

• Set the technical direction and engineering roadmap for agent identity, delegated authorization, tool interaction, and cross-protocol security.
• Lead technical contributions to relevant industry standards-setting organizations, translating Chase requirements into specification proposals and implementation guidance.
• Contribute to industry reference architecture and implementation initiatives through practical engineering and validation of identity, authentication, and authorization approaches.
• Develop reference architectures and implementations that distinguish agent identity, customer intent, delegated authority, mandates, policy decisions, and evidence.
• Engineer patterns for bounded delegation, authority attenuation, revocation, human approval, and enforcement at service and transaction boundaries.
• Define portable, verifiable authority and evidence flows, evaluating centralized and distributed approaches against Chase requirements rather than assuming a registry is necessary.
• Evaluate agent and tool protocols through prototypes, interoperability tests, threat models, and cross-protocol abuse cases.
• Connect agent interactions with payment authentication, merchant assurance, issuer authorization, and dispute-relevant evidence.
• Partner with product architects and engineers on reusable components, interface contracts, and implementation profiles, while product teams retain production delivery and operational ownership.
• Lead cross-functional technical delivery, maintain standards traceability, mentor technologists, and return engineering findings to standards development.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts and 10+ years of applied experience, including 5+ years leading technologists to anticipate and solve complex technical challenges.
• Deep experience in authorization, identity protocols, distributed systems security, or secure service architecture.
• Strong understanding of OAuth 2.0, token security, workload identity, least privilege, and policy enforcement.
• Practical experience engineering delegated-access, service-to-service, tool-integration, or AI-agent systems.
• Ability to distinguish identity, intent, consent, authority, and evidence in architecture and implementation.
• Experience threat modeling impersonation, excessive authority, confused-deputy behavior, and misuse across trust boundaries.
• Demonstrated delivery of working prototypes, reference implementations, reusable components, and automated tests.
• Ability to interpret emerging specifications, develop precise technical proposals, and lead decisions across product, architecture, engineering, and control functions.

Preferred qualifications, capabilities, and skills

• Experience with MCP, Financial-grade API profiles, sender-constrained tokens, SPIFFE, or workload identity standards.
• Contributions to agentic AI, identity, authorization, open-banking, or payment standards initiatives.
• Experience with customer approval, auditable delegation, transaction authorization, or agentic commerce.
• Experience with conformance testing, interoperability programs, or reference implementation projects.
• Experience hiring, developing, or mentoring engineering talent.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity

Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.