LandOffer
HVAC Service Operations Manager 1
Spotted 7d ago
Job details
- Pay
- $92,400 – $139,000 a year
- Level
- Senior
- Experience
- 10+ years
- Education
- Bachelor's degree
- Posted
- Oct 25, 2026
- Last confirmed open
- Oct 25, 2026
Job description
About this role
What You Will Do
- Under general direction, this position manages a truck-based service business, grows the labor and material business including revenue, gross margin and service asset management.
- Deploys and maintains standardized tools, systems and support for the Service Team.
- Manages resources to maximize customer satisfaction and improve productivity and profitability.
- Effectively recruits, develops and retains employees.
- Ensures overall operational excellence and service growth.
- How You Will Do It Set and monitor goals for overall team growth and profitability.
- Lead the efforts of the Service Team to ensure productivity, consistency and quality.
- Respond and assist with the closure of warranty-related issues.
- Manage customer relationships and drive issue resolution.
- Assist with monthly forecasting and management of overhead accounts.
- Maintain optimum team staffing levels through labor forecasting, planning, and management.
- Recruit, hire and retain team staff.
- Work with direct reports and Team Technical Leads to create effective development performance plans.
- Communicate clear performance expectations, conduct quarterly one on one meetings and annual performance reviews for direct reports.
- Approve time sheets for direct reports, ensuring pre-job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
- Perform all other necessary management tasks related bookings, Accounts Payables and Account Receivable.
- Take responsibility for safety performance and program compliance.
- Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
- Develop and maintain long-term relationships with contractors, clients, consultants and subcontractors.
- What We Look For As a leader, you will need to communicate effectively with both internal and external customers, both verbally and in writing.
- Whether working independently or as part of a team, you will take ownership of issues and resolutions.
- You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence.
- Your proven organizational and time management skills mean you are able to regroup as priorities and objectives change.
- Customer satisfaction is your priority.
Required Qualifications
- College degree or equivalent combination of education and experience.
- A minimum of 10 years’ experience in the HVAC field.
- Preferred Skills/Education/Experience Bachelor’s in a technical field.
- 5 years of supervisory experience and 1-2 years related site coordination and project management experience.
- 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
- Experience using service management software and financial accounting systems.
- Excellent verbal and written communication skills.
- Strong computer skills in a Microsoft Office environment.
- Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.
- HIRING SALARY RANGE: $92,400 - $139,000.
- (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)
- This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance.
- This position includes a competitive benefits package.
- For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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