Restaurant Operations Manager

Job Description

Jackson Street Tavern is seeking an experienced, confident, and highly organized Restaurant Operations Manager to oversee daily business activities and ensure efficient restaurant operations.

The successful candidate will be responsible for managing employees, coordinating front-of-house and kitchen departments, maintaining service standards, monitoring financial performance, and creating an excellent experience for every guest.

This role requires strong leadership, operational knowledge, and the ability to manage a fast-paced hospitality environment. The Restaurant Operations Manager will work closely with the management and kitchen teams to improve productivity, control operating costs, maintain quality standards, and support the restaurant's continued success.

Key Responsibilities

• Oversee daily restaurant operations and ensure all departments function efficiently.
• Manage front-of-house, bar, and kitchen activities to maintain smooth service.
• Supervise, train, and motivate restaurant employees across different departments.
• Prepare staff schedules and coordinate shift coverage based on business needs.
• Monitor employee performance and provide regular coaching and feedback.
• Maintain high standards of customer service and hospitality.
• Handle guest inquiries, complaints, and service-related issues professionally.
• Coordinate with kitchen and bar teams to ensure timely and accurate orders.
• Monitor food and beverage quality, presentation, and consistency.
• Ensure responsible service procedures are followed where applicable.
• Maintain cleanliness, organization, and appearance throughout the restaurant.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Monitor inventory levels and coordinate purchasing of food, beverages, and supplies.
• Maintain effective relationships with suppliers and service providers.
• Review sales reports, labor costs, and daily operational performance.
• Assist with budgeting, financial planning, and cost-control initiatives.
• Identify opportunities to reduce waste and improve operational efficiency.
• Support recruitment, onboarding, and ongoing employee development.
• Organize team meetings and communicate operational expectations clearly.
• Oversee opening, closing, and shift handover procedures.
• Ensure restaurant equipment and facilities are maintained properly.
• Coordinate special events, promotions, and group dining arrangements.
• Implement operational policies and maintain consistent service procedures.
• Prepare management reports and recommend improvements to senior leadership.

Qualifications and Skills

• Previous experience as a Restaurant Operations Manager, General Manager, or similar hospitality leader.
• Strong understanding of restaurant, tavern, and food-and-beverage operations.
• Proven ability to lead and manage employees across multiple departments.
• Excellent leadership, communication, and interpersonal skills.
• Strong customer service and conflict-resolution abilities.
• Knowledge of food safety, sanitation, and workplace regulations.
• Experience with inventory management and supplier coordination.
• Understanding of sales reporting, budgeting, and operating costs.
• Familiarity with restaurant POS systems and management software.
• Strong organizational and time-management abilities.
• Excellent problem-solving and decision-making skills.
• Ability to manage competing priorities in a busy environment.
• Confidence in handling staffing and operational challenges.
• Professional attitude and commitment to hospitality standards.
• Flexibility to work evenings, weekends, and holidays when required.
• Relevant hospitality education or management training is an advantage.

Benefits

• Competitive compensation based on experience and qualifications.
• Opportunity to lead and influence restaurant operations.
• Professional and collaborative working environment.
• Opportunities for career development and increased management responsibilities.
• Additional benefits may be available according to company policy and employment terms.

Ideal Candidate

The ideal candidate is a motivated hospitality professional with a strong understanding of restaurant operations and team leadership. They should be comfortable managing employees, monitoring business performance, resolving guest concerns, and maintaining high standards across food, beverage, and service operations.

A hands-on management style, sound judgment, and commitment to operational excellence will be essential for success as Restaurant Operations Manager at Jackson Street Tavern.

Pay: $22.00 - $29.00 per hour

Expected hours: 33.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person