Regional Operations Manager

Job Title: Regional Operations Manager

Location: Chicago, IL

Duration: Fulltime

Job description:

As Regional Manager, Service Centers, you'll lead that network across the Americas, directing maintenance operations at client-owned repair stations and third-party service providers so containers return to service on time, every time.

Responsibility:

• Lead the regional service center team — hiring, performance, development, succession, and coaching of station leaders.
• Own training, qualification, and certification currency for regional staff against airworthiness authority requirements and client standards.
• Act as Accountable Manager for the region's repair stations, ensuring all work stays within each station's certificate and regulatory authority.
• Make sure maintenance performed by approved organizations meets the standards of the applicable local authority (FAA).
• Secure the financial, staffing, and facility resources required to support maintenance activity across the region.
• Drive performance against turnaround time, capacity utilization, cost per repair, and supplier scorecards — and lead the improvement initiatives behind them.
• Own audit and inspection readiness and develop and close corrective action plans from regulatory findings, customer audits, and internal quality reviews.
• Run Supplier Readiness Assessments and partner with client Quality to hold suppliers to container airworthiness standards.
• Build and execute the regional operating plan, translating company goals into regional priorities.
• Feed capacity, demand, and site-readiness insight to the Director of Repair Service Operations to shape network planning.

Requirements:

• 5+ years managing a team, and 5+ years in a product maintenance or manufacturing environment including responsibility for maintenance functions.
• 3+ years managing third-party partners or suppliers.
• Working knowledge of airworthiness regulations — FAA Part 145
• Valid certification authorization from the local airworthiness authority, or the ability to obtain it.
• Experience interacting with airworthiness authority inspectors or an equivalent regulatory agency.
• Excellent written and verbal communication skills, and the credibility to engage at every level of an organization.
• Strong organizational skills, a solution-oriented mindset, and comfort in a fast-paced, multi-site environment.
• Associate degree or equivalent hands-on experience; proficiency with Microsoft Office and component control and tracking programs.

Nice to have:

• Experience managing a multi-site organization.
• Familiarity with the Accountable Manager framework and the responsibilities it carries.

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• manage team, product maintenance / manufacturing environment : 5 years (Required)
• managing third-party partners or suppliers: 3 years (Required)

Work Location: In person