Project & Operations Manager

Position: Project & Operations Manager

Supervised By: Chief Financial Officer

Status: Full-Time, Onsite, Exempt

Salary Range: $60,000 – $65,000

Benefits: House of Refuge offers a comprehensive benefits package to eligible full-time employees.

Join Our Mission

At House of Refuge, we believe everyone deserves a place to call home and the opportunity to build a brighter future. We partner with families experiencing homelessness to provide housing, hope, and resources that support lasting independence.

House of Refuge seeks a Project & Operations Manager to lead cross-functional initiatives and advance operational priorities across the organization. Reporting to the Chief Financial Officer, this professional-level position is accountable for translating key objectives into executable plans, coordinating stakeholders and resources, and delivering measurable results.

The role combines independent project leadership with direct responsibility for hands-on implementation work.

The successful candidate will bring sound judgment, initiative, strong execution skills, and the ability to influence outcomes across departments without direct supervisory authority.

What You Will Do

Lead Projects from Start Through Completion

• Direct multiple assigned projects through scoping, planning, implementation, performance monitoring, and formal closeout.
• Collaborate with organizational leaders to establish project objectives, deliverables, timelines, budgets, resource requirements, and success criteria.
• Develop and maintain work plans, milestones, dependencies, risk assessments, and accountability measures.
• Anticipate constraints, evaluate alternatives, resolve implementation challenges, and elevate decisions that require executive authorization.
• Validate completed deliverables, coordinate transitions to operational owners, and document project outcomes.

Advance Key Cross-Functional Initiatives

• Partner with department leaders to implement key initiatives, drive organization growth, and complex operational projects.
• Coordinate the execution of assigned grant-funded initiatives in coordination with Finance, Development, and program leadership, ensuring alignment with approved scopes, budgets, deadlines, and documentation requirements.
• Coordinate assigned capital improvements, facility enhancements, and other infrastructure projects in collaboration with Facilities leadership, CFO and external service providers.
• Collaborate with Development on projects involving community partners, serving as the primary project liaison for the receiving department to coordinate planning, execution, and deliverables.

Examples of Projects You May Lead

• Home and facility improvement projects: Lead the planning and provide hands-on execution of improvement projects throughout the House of Refuge community, including homes and facilities used to serve families, in collaboration with corporate and organizational partners whose employees volunteer onsite. Collaborate with Development, Facilities, and the receiving department to define the project scope, coordinate materials and schedules, establish work assignments, and ensure completed work meets agreed-upon expectations.
• Internal operational initiatives: Lead, provide hand-on execution and implement internal initiatives aligned with House of Refuge’s goals and operational priorities, such as introducing new technology, implementing department/organizational workflows, or launching stakeholder-focused (i.e. employees, residents, donors & volunteers) initiatives. Partner with department leaders to establish deliverables, timelines, and responsibilities; coordinate implementation; and ensure a successful transition to ongoing operations.

Deliver Hands-On Operational Execution

• Independently perform substantive project and operational work, including analysis, research, implementation planning, document development, and execution of approved solutions.
• Assume responsibility for defined special assignments that require cross-departmental coordination, independent problem-solving, and timely completion.
• Produce decision-ready materials and tangible deliverables, including project charters, implementation plans, standard operating procedures, status reports, and closeout documentation.

Manage Resources, Budgets & Stakeholder Accountability

• Coordinate internal stakeholders, vendors, contractors, and other project participants; establish clear expectations and maintain consistent follow-through.
• Monitor project expenditures, proposals, schedules, and resource utilization against approved plans; identify variances and obtain authorization before financial commitments or scope modifications.
• Provide concise, relevant reporting to the CFO and other leaders on progress, emerging risks, required decisions, and outcomes.
• Maintain accurate project records and safeguard confidential organizational information.

What You Bring

Required Qualifications

• Associate degree in project management, or a related discipline; or an equivalent combination of relevant industry certification and/or progressively responsible professional experience.At least three years of progressively responsible experience leading projects, implementing operational initiatives, or coordinating cross-functional work, with demonstrated accountability for completed outcomes.
• Demonstrated ability to convert broad objectives into structured plans, exercise independent judgment, manage competing priorities, and execute with limited oversight.
• Experience coordinating stakeholders, monitoring project budgets and schedules, resolving obstacles, and maintaining professional project documentation.
• Proficiency with Microsoft applications and project or task management platforms; strong analytical, written communication, and presentation skills.
• Valid driver’s license; ability to satisfy required background and drug screening.

Preferred Qualifications

• Bachelor’s degree in project management, operations management, nonprofit management, or a related field.
• Recognized project management credential or formal project management training.
• Experience implementing nonprofit initiatives, grant-funded programs, facilities or capital projects, or enterprise-wide process improvements.

We Are Looking For Someone Who

• Demonstrates ownership of assigned outcomes and consistently delivers completed work rather than activity updates alone.
• Balances strategic perspective with a willingness and ability to perform detailed implementation work.
• Establishes credibility and fosters accountability across departments through collaboration, professionalism, and effective communication.
• Exercises initiative, anticipates risks, and develops practical solutions while respecting established decision-making authority.
• Maintains disciplined organization, sound judgment, and a strong commitment to execution and continuous improvement.

Work Environment

• Full-time, onsite position, generally Monday through Friday during standard business hours; occasional evening or weekend commitments may be required.
• Work is performed across House of Refuge departments and may involve coordination with external partners and service providers.
• Individual contributor position with no direct reports, provides project leadership to cross-functional teams and assigned stakeholders.

Join Our Team

Bring your project leadership, operational expertise, and commitment to execution to an organization where effective implementation directly strengthens services for families. We invite qualified candidates to apply and help advance the mission of House of Refuge.

Benefits

• 401(k) and employer matching
• Health, dental, vision, and life insurance
• Paid time off
• Employee assistance program
• Short and long-term disability insurance

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person