Infrastructure Engineer

Infrastructure Engineer AI Powered. Human Driven. HDI Global Insurance Company is a commercial property and casualty insurer headquartered in Chicago, IL.

As a wholly owned subsidiary of HDI Global SE, we manage the industrial lines division of the Talanx Group. With an international network spanning over 150 countries, we deliver sophisticated domestic and global insurance solutions to U.S.-based multinational and middle-market companies across a wide range of industries.

With Xcelerate29, HDI is shaping its future by becoming a Trusted Global Player, achieving Next-level Excellence, and building a Forward-thinking Organisation.

This direction helps HDI Global lead the profitable growth game as a globally connected business, raise the bar every day through stronger underwriting, claims, and investment performance, and win tomorrow by starting today with a lean, fast, resilient, and future-ready organisation.

Together, these priorities support profitable growth, sustainable profitability, global consistency, digital transformation, AI acceleration, smart cost leadership, and stronger collaboration across teams and markets. They also reflect our focus on being a workplace of choice by building a future-ready workforce where people learn, grow, adapt to technology change, and contribute to long-term success.

The Infrastructure Engineer is responsible for supporting and maintaining the organization’s endpoint management and workplace technology environment. This role administers Microsoft Intune and mobile device management solutions, deploys and patches endpoint devices, manages hardware lifecycle activities, supports Microsoft 365 services, and maintains office and conference room technology.

The Infrastructure Engineer serves as a technical escalation point for endpoint-related issues and partners with Information Security and IT teams to enhance endpoint security, reliability, automation, and the overall employee technology experience.

Key Responsibilities

Endpoint Administration & Device Management

• Administer Microsoft Intune for Windows computers, mobile devices, and other supported endpoints.
• Configure, monitor, enroll, and retire devices through the organization's MDM platform.
• Maintain configuration profiles, compliance policies, security settings, and enrollment configurations.
• Support Windows Autopilot and standardized device provisioning processes.
• Monitor device health, encryption, compliance status, and configuration deployment.
• Support Windows 11 and enterprise endpoint management initiatives.
• Assist with developing and testing endpoint management standards and best practices.

Endpoint Patching & Vulnerability Management

• Manage operating system and application patching for endpoint devices.
• Maintain update rings, deployment groups, restart policies, and phased deployment schedules.
• Monitor patch compliance and troubleshoot devices that fail to update.
• Coordinate vulnerability remediation efforts with Information Security, Infrastructure, and application owners.
• Support emergency patching efforts for critical security vulnerabilities.
• Ensure devices remain on supported operating system and application versions.

Application Deployment & Software Management

• Package, test, deploy, update, and remove endpoint applications using Intune and approved deployment tools.
• Maintain application assignments, detection rules, dependencies, and deployment configurations.
• Troubleshoot software installation failures and deployment conflicts.
• Coordinate application testing with business users and application owners.
• Maintain software deployment documentation and procedures.
• Support software upgrade and removal initiatives.
• Identify opportunities to improve standardization and automation of software delivery.

Hardware & Asset Lifecycle Management

• Manage the lifecycle of laptops, desktops, mobile devices, monitors, docking stations, and peripherals.
• Support equipment procurement, staging, deployment, repair, replacement, and retirement.
• Prepare devices for new hires, employee transfers, refresh cycles, and replacements.
• Coordinate equipment recovery during offboarding activities.
• Maintain accurate IT asset records and ownership information.
• Track warranty coverage, device age, inventory status, and refresh eligibility.
• Coordinate repairs and replacements with hardware vendors and service providers.
• Ensure retired devices are securely wiped, documented, and disposed of according to company standards.
• Support annual inventory audits and asset validation activities.

Mobile Device Management

• Administer corporate and approved personal mobile devices through Microsoft Intune.
• Maintain mobile device compliance, enrollment, configuration, and application protection policies.
• Support iOS, iPadOS, and Android devices.
• Troubleshoot mobile email, Microsoft Teams, authentication, deployment, and compliance issues.
• Perform device retirements and approved wipe procedures as necessary.
• Support mobile device refresh and carrier-related activities.
• Maintain mobile device management documentation and procedures.

Microsoft 365 Administration

• Provide administration and advanced support for Microsoft 365 services.
• Support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 applications.
• Troubleshoot licensing, mailbox, synchronization, collaboration, and application issues.
• Administer user accounts, groups, distribution lists, mailboxes, and collaboration settings.
• Support Microsoft 365 application updates and deployment channels.
• Escalate and coordinate complex service issues with senior infrastructure staff and Microsoft support.
• Develop documentation and knowledge base articles for recurring support issues.

Office & Conference Room Technology

• Deploy, configure, maintain, and troubleshoot conference room technology.
• Support Microsoft Teams Rooms, cameras, displays, microphones, speakers, touch controllers, and related peripherals.
• Monitor conference room systems and resolve connectivity, hardware, and application issues.
• Maintain standardized room technology configurations and documentation.
• Coordinate hardware replacement and warranty support.
• Support office openings, relocations, expansions, and technology refresh projects.
• Install and validate workplace technology including workstations, monitors, docking stations, printers, and shared office equipment.

Endpoint Security & Technical

Support

• Implement endpoint security configurations and policies through Intune.
• Support Microsoft Defender, BitLocker, Windows Firewall, and endpoint security initiatives.
• Monitor endpoint compliance and investigate non-compliant devices.
• Partner with Information Security to remediate vulnerabilities and configuration gaps.
• Serve as an escalation point for endpoint, Microsoft 365, mobile device, and workplace technology issues.
• Convert recurring solutions into knowledge articles and support documentation.

Documentation & Continuous Improvement

• Create and maintain technical procedures, standards, configuration records, and support documentation.
• Document endpoint policies, application deployments, update configurations, and technology standards.
• Maintain onboarding, offboarding, device provisioning, replacement, and disposal procedures.
• Follow IT service management practices including Incident, Request, Change, Problem, Asset, and Knowledge Management.
• Ensure production changes are tested, approved, documented, and validated.
• Maintain audit and compliance documentation related to endpoint management and security controls.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2-4 years of experience in endpoint administration, workplace technology, desktop engineering, infrastructure support, or advanced end-user support.
• Hands-on experience with Microsoft Intune or a comparable endpoint management platform.
• Experience supporting Windows 10 and Windows 11 environments.
• Working knowledge of:

+ Microsoft Intune and Mobile Device Management (MDM)

+ Windows Autopilot

+ Endpoint configuration and compliance management

+ Windows Update management

+ Application packaging and deployment

+ Microsoft 365 administration

+ Microsoft Entra ID

+ Active Directory and Group Policy

+ Endpoint security and encryption technologies

+ Hardware asset and lifecycle management

• Experience troubleshooting laptops, monitors, docking stations, printers, mobile devices, and related peripherals.
• Experience supporting conference room technology, collaboration platforms, or audiovisual systems.
• Familiarity with PowerShell scripting and automation.
• Strong analytical, troubleshooting, organizational, and customer service skills.
• Ability to manage multiple priorities across operational support, maintenance, and project work.
• Strong written and verbal communication skills with the ability to create clear technical documentation.

Compensation and Benefits

• Base salary range for this position is $90,000–$120,000 plus eligibility for a performance-based annual bonus.
• Actual compensation will be based on experience, education, and geographic location.
• We offer a competitive benefits package, including: 401(k) with company match, Paid Time Off, Sick Leave, Medical, Health Reimbursement Arrangement (HRA), Telemedicine, Wellness Program, Employee Assistance Program (EAP), Dental, Vision, Accident & Critical Illness Insurance, Flexible Spending Account (FSA), Dependent Care FSA, Group and Voluntary Life Insurance, Short- and Long-Term Disability, Pet Insurance, Transit and Parking benefits.
• Additional Information HDI Global Insurance Company is an Equal Opportunity Employer.
• We consider applicants without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
• Applicants must be legally authorized to work in the United States.
• Employment is contingent upon successful completion of a background check.

Recruitment Agencies

All resumes submitted without prior HR authorization will be considered unsolicited. HDI Global Insurance Company is an Equal Opportunity Employer and participates in E-Verify.

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