Desktop Support Engineer

Company Overview

HCLTech is a global technology company delivering digital, engineering, cloud, and artificial intelligence services and products. Its purpose is to bring together technology and people to supercharge progress for clients, communities, and the planet.

Job Overview

Provide onsite IT support for end users, including desktops, laptops, printers, mobile devices, and meeting room technologies. Troubleshoot hardware, software, and network-related issues while delivering excellent customer service, including support for VIP users and senior executives.

Key Responsibilities:

• Provide deskside technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, OS, and basic network issues.
• Perform IMACD (Install, Move, Add, Change, Decommission) activities.
• Support incident, problem, and service request management through ITSM tools (e.g., ServiceNow).
• Reimage devices, backup/restore user data, and manage asset inventory.
• Deliver Smart Hands support for networking, servers, telecom, and data center equipment.
• Support conference rooms, Microsoft Teams Rooms, Town Halls, Board Meetings, and Executive events.
• Coordinate with Service Desk, remote support teams, and third-party vendors to resolve issues.
• Maintain spare parts inventory and assist with hardware/software procurement.
• Participate in on-call support for critical incidents as required.

Required Skills & Experience:

• 7-10 years of Deskside/Desktop Support experience.
• Strong troubleshooting skills for Windows OS, Microsoft Office, desktops, laptops, printers, and mobile devices.
• Basic knowledge of networking concepts (DHCP, DNS, TCP/IP, Subnetting, Wi-Fi, Ethernet).
• Experience using ITSM tools such as ServiceNow or Freshservice.
• Excellent customer service, communication, and problem-solving skills.
• Ability to support VIP users and executive leadership.

Preferred Qualifications:

• Experience with Mac OS, iOS, Android, Cisco/Avaya devices, and Microsoft Teams Rooms.
• CompTIA A+, Microsoft Desktop Support, or Apple certifications preferred.
• Willingness to travel within a local campus radius and work after-hours support when required.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies.

In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Pay: $55,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person