Operations Manager

Position: Operations Manager

Supervisor: Director of Operations

Purpose & Role: Golfinity is seeking an experienced, energetic, and hospitality-driven Operations Manager to be a leader in all aspects of our operation while delivering an exceptional member and guest experience.

This role oversees the daily operations of the bartenders/servers and guest services while maintaining the highest standards of hospitality, cleanliness, profitability, and team performance. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, develops high-performing teams, and understands that outstanding service is a key part of the Golfinity experience.

The Operations Manager plays a critical role in driving revenue, improving operational efficiency, supporting events, and creating an atmosphere where members and guests enjoy spending time both on and off the simulators.

Food & Beverage Operations

• Oversee daily operations.
• Ensure consistent food quality, beverage presentation, and service standards.
• Maintain efficient communication between front-of-house and back-of-house teams.
• Monitor guest satisfaction and resolve service concerns quickly and professionally.
• Ensure every member and guest receives outstanding hospitality.

Membership and Operations

• Recruit, hire, onboard, train, and develop guest services and membership team members.
• Create weekly schedules that maximize service while managing labor costs.
• Coach employees through regular feedback, training, and performance evaluations.
• Foster a positive, accountable, team-oriented culture.
• Lead pre-shift meetings to communicate goals, promotions, and operational priorities.

Financial Performance

• Manage labor budgets and scheduling.
• Monitor food, liquor, beer, and wine costs.
• Analyze sales reports and identify opportunities to increase revenue.
• Develop promotions and special events to drive food and beverage sales.
• Maintain inventory controls to reduce waste and maximize profitability.

Inventory & Purchasing

• Order food, beverages, liquor, beer, wine, and operating supplies.
• Conduct weekly and monthly inventory counts.
• Maintain vendor relationships and negotiate pricing when appropriate.
• Ensure proper product rotation and storage procedures.

Events & Member Experience

• Coordinate food and beverage execution for tournaments, leagues, corporate events, and private parties.
• Collaborate with the Director of Sales to execute successful events.
• Ensure event staffing, preparation, and service exceed expectations.
• Help create seasonal menus, drink specials, and promotional offerings.

Safety & Compliance

• Maintain compliance with all health department regulations and Texas Alcoholic Beverage Commission (TABC) requirements.
• Ensure food safety and sanitation procedures are consistently followed.
• Maintain a clean, organized, and safe work environment.
• Enforce responsible alcohol service policies.

Operational Excellence

• Maintain opening, shift, and closing procedures.
• Monitor cleanliness throughout the facility.
• Ensure equipment is maintained and functioning properly.
• Develop and improve operating procedures and service standards.
• Support cross-functional teamwork with coaching, membership, and operations departments.

Want to learn more? Contact David@Golfinity.com

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person