Operations Manager

Operations Manager

GBC Facility Services Location: Miami Job Type: Full-time Compensation: $60,000-$68,000

Position Overview

GBC Facility Services is seeking a hands-on Operations Manager to oversee daily facility service operations across multiple client locations. This person will lead field teams, maintain service quality, manage staffing and schedules, and build strong client relationships.

The ideal candidate is organized, proactive, and comfortable taking ownership of day-to-day challenges while keeping service delivery reliable and efficient.

Key Responsibilities

Operations & Quality Control

• Oversee daily service delivery and ensure work meets client expectations and contract requirements.
• Conduct regular site visits and inspections, document findings, and follow up on corrective actions.
• Coordinate new account startups, including staffing, equipment, supplies, and service schedules.
• Resolve service issues promptly and prevent recurring problems.
• Maintain accurate site instructions, inspection records, and operational reports.

Team Management

• Recruit, train, schedule, and supervise cleaning and facility service personnel.
• Hold supervisors and field teams accountable for attendance, performance, and quality.
• Arrange coverage for callouts, staffing shortages, and urgent service requests.
• Reinforce safe work practices and proper use of cleaning products and equipment.

Client Relationships

• Serve as a primary contact for clients regarding service delivery.
• Maintain regular communication to address concerns and support client retention.
• Coordinate special projects and additional services with clients and internal teams.

Cost & Performance Management

• Monitor labor hours, overtime, supply usage, and equipment costs against account budgets.
• Review timekeeping and support accurate payroll processing.
• Track service quality, staffing coverage, client satisfaction, and account performance.
• Identify practical ways to improve productivity and control costs while maintaining quality.

Qualifications

• Three or more years of operations or supervisory experience in commercial cleaning, janitorial services, facility services, or a related field.
• Experience managing multiple locations and field teams.
• Strong leadership, communication, problem-solving, and organizational skills.
• Ability to manage schedules, budgets, and competing priorities.
• Comfortable using scheduling software, spreadsheets, email, and mobile reporting tools.
• Ability to travel between client locations and work occasional evenings or weekends as service needs require.
• Bilingual English/Spanish skills are a plus.

What Success Looks Like

• Consistent service quality and satisfied clients.
• Reliable staffing and well-trained, accountable teams.
• Quick resolution of service issues with clear follow-through.
• Labor and supply costs managed within budget.
• Smooth account startups and organized daily operations.

Pay: $60,000.00 - $65,000.00 per year

Work Location: In person