Operations Manager

Position Overview

We are seeking an experienced Operations Manager to serve as the operational and managerial backbone of our growing online business. This role turns vision into action through systems, team leadership, project oversight, and operational strategy. A key part of this role is managing a team of 13.

This includes a sales team, health coaches, and other team members. Most of the systems and processes are in place, so the biggest focus is the team.

The ideal candidate is proactive, detail-oriented, a clear communicator, and confident in managing projects, people, and processes. This is a leadership role designed for someone who thrives on structure, organization, and driving execution.

About Us

Elevate Health Naturally is a root-cause health coaching company in the category of Foundational Medicine, a systems-based approach that addresses cellular dysfunction in the correct sequence before any detox, hormone, or gut protocol can succeed.

We serve women (and men as standalone clients) who know something is wrong, have tried supplements and perhaps seen a functional medicine doctor, got some results, but haven't found anything that lasts, and are ready for a better solution that actually solves the root cause.

Our mission is to empower women to understand their bodies, trust the process of healing, and build lasting health, not just for themselves, but in a ripple effect that heals their husbands, their children, and the generations that follow. We currently have a team of 13, and we are in a growth phase, expanding programs, improving operations, and building long-term sustainability.

Core Responsibilities

Team Leadership & Coordination (main focus of the role)

• Serve as the primary point of contact for the team
• Track team KPIs weekly and act on gaps before they become problems
• Assign tasks, communicate priorities, and ensure clarity in responsibilities
• Conduct regular team check-ins to monitor progress
• Support hiring, onboarding, and training of new team members
• Manage terminations, performance reviews/improvement plans, etc.
• Host all recurring team meetings and one-to-one check-ins
• Maintain healthy team communication and alignment

Operations & Process Management

• Run day-to-day operations so recurring processes (program delivery, marketing cycles, client onboarding, sales) happen on time and the same way every time
• Spot bottlenecks and fix them before they slow the team down
• Create, update, and maintain SOPs for every core process as the business grows
• Manage the project management system and keep workflows current
• Own the tech stack: keep tools and automations working, and recommend upgrades when something no longer fits.

Project Management

• Turn strategic initiatives into clear, actionable project plans
• Break down projects into tasks, milestones, and timelines
• Manage projects including launches, funnels, content workflows, and program improvements
• Coordinate team tasks and ensure deadlines are met

Metrics & Reporting

• Track and analyze overall business key performance indicators (KPIs)
• Prepare weekly and monthly reports for the CEO
• Review metrics from marketing, sales, retention, and operations to identify trends
• Support data-driven decisions with clear insights and recommendations
• Monitor budgets, timelines, and resource allocation

Qualifications & Skills

Required Qualifications

• 3-5 years of experience in Operations, Project Management, or similar role
• Strong organizational and time management skills
• Excellent written and verbal communication
• Ability to lead team members and maintain accountability
• Detail-oriented with strong follow-through
• Self-motivated and able to work independently with minimal supervision
• Experience creating SOPs and process documentation
• Ability to oversee multiple projects without sacrificing quality
• Able to effectively manage team members to perform at a standard of excellence while feeling supported

Preferred Qualifications

• Experience in the online business, coaching, wellness, or education industry
• Familiarity with online programs, launches, webinars, and content marketing
• Experience managing remote teams
• Background in systems setup or automation

Technical Skills

• Project management platforms [Asana]
• Google Workspace (Docs, Sheets, Drive, Gmail)
• Communication tools (Slack, Zoom)
• CRM or platform experience [GoHighLevel, Practice Better]
• Basic data analysis and dashboard creation
• AI tools [Claude, ChatGPT, NotebookLM, Viktor]

Details & How to Apply

Position Details

Compensation:

We do have a budget; however, we want someone with experience. Please include your hourly rate or monthly retainer desired in the questionnaire. This is an independent contractor role; no benefits are provided.

Time Commitment

This contractor role starts at 20 hours per week. Team meetings currently occur on Tuesdays and your presence would be needed.

What success looks like in 90 days:

• The goal is for the entire business and team to run without the CEO's involvement in day-to-day operations.
• You lead weekly team meetings, and the team comes to you first, not the CEO
• The team runs on a weekly KPI scorecard you built, review and ensure the team is meeting their KPIs or creates a plan for improvement.
• The team comes to you with questions and not the CEO.

How to Apply

Please complete the online questionnaire here: https://forms.gle/3imUsnheRKQfYog18

In your questionnaire, include the word 'blueprint' in your first answer.

We'll reach out to selected candidates with next steps.

Pay: From $10.00 per hour

Expected hours: 20.0 per week

Work Location: Remote