Commercial Insurance Account Manager

Come grow with us! EHD is a regional insurance agency helping clients with their Commercial, Personal, Group Benefits, and Risk Management needs. For more than 130 years, we have served our customers, our employees and our communities.

We are now one of the top 100 independently owned agencies in the country.

EHD is seeking an experienced Commercial Account Manager for a nonprofit group account. This Account Manager will serve as the primary service contact for insured members, providing day-to-day account management, renewal coordination, policy administration, and client support.

This role is responsible for maintaining strong client relationships, ensuring timely and accurate policy processing, and delivering exceptional customer service throughout the policy lifecycle. The Account Manager works closely with Account Executives, producers, carriers, and internal teams to support retention, client satisfaction, and growth objectives.

This is a full-time position working hybrid (two days in the office, three days remote each week) based in our Lancaster office.

General duties:

• Client relationship management, building strong relationships with insureds through proactive communication and responsive service.
• Renewal management including submission of renewal information and applications to insurance carriers.
• Policy administration, processing change requests, endorsements and audits.
• Support billing inquiries and collaborate with accounting personnel to resolve discrepancies.
• Monitor designated service mailboxes and maintain compliance with agency, procedure, carrier requirements, and regulatory standards.

Required Knowledge, skills and abilities:

• PA Property and Casualty license required.
• Four-year college degree required.
• 3+ years of commercial insurance account management or client service experience preferred.
• Experience working with nonprofit, religious institutions, public entity or commercial accounts preferred.
• Excellent customer service and relationship building skills.
• Detail oriented with strong organizational and problem-solving skills.
• Proficiency with agent management systems, Microsoft Office applications, and carrier portals.
• Ability to work collaboratively and manage a workflow process.
• Valid driver’s license and reliable transportation for client meetings and presentations.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Lancaster, PA 17605