Senior Sales Engineer

About eGain

eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world’s most complex organizations, from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue.

We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do, but we don’t take ourselves too seriously.

If work is fun for you, talk to us. We will not waste your time.

The Opportunity

Join us at the intersection of AI and enterprise knowledge management. You’ll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, bridging business and technology and earning the trust of customer experience leaders, knowledge managers, and AI experts. If you want to be at the forefront of the AI knowledge revolution, demonstrating value from eGain solutions, this is your moment.

What You’ll Do

• Partner with Account Executives to qualify opportunities, shape deal strategy, and win enterprise deals
• Lead technical discovery and bring customer use cases to life with tailored, outcome-driven demos
• Design and run proofs of concept with clear success criteria to prove business value and accelerate deal cycles
• Use AI tools and automation to speed up research, demo builds, RFP questionnaire responses, and account planning

What You Bring

• 5–10 years of experience as a sales engineer or solutions consultant in enterprise SaaS, with a track record of winning large deals
• Executive presence and AI credibility to engage senior leaders on generative and agentic AI (LLMs, RAG, agents, guardrails, governance) and turn technical capabilities into business value and a clear reason to choose eGain.
• Hands-on understanding of APIs, Model Context Protocol (MCP), and integration patterns, with the ability to explain them clearly to any audience
• AI-first way of working, with a track record of using AI tools to automate and scale sales engineering work

Our Hiring Process is “Easy with eGain”

Step 1

Written test

• Aptitude section – this is a GRE style test (60 minutes or less)
• Functional section – this is a take-home test

Step 2

Panel interview

Next step

Email your resumé to hiring@egain.com with the position title “Senior Sales Engineer” in the email subject.

Compensation

Please note that the compensation package can vary based on the candidate’s qualifications, location, and experience level.