Director of Digital Product Management

Title: Director, Digital Product Management

Location:

Webster or Boston, MA (Onsite 3 days/week)

What You'll Do

• Own the end-to-end digital quote-to-bind experience, from lead intake through quote and policy purchase.
• Define and execute the product strategy and roadmap for the Personal Lines digital customer journey.
• Improve conversion, usability, and customer experience through data-driven insights and experimentation.
• Identify customer friction points and prioritize enhancements that drive measurable business impact.
• Establish and monitor key performance indicators, including quote completion, bind conversion, customer experience, and profitability metrics.
• Lead testing and optimization efforts to continuously improve digital performance.
• Partner closely with Underwriting, Pricing, Product, IT, UX, Analytics, and State Management teams to deliver strategic initiatives.
• Leverage analytics, customer insights, and emerging technologies to inform product decisions and improve outcomes.
• Present performance results, recommendations, and roadmap priorities to senior leadership.

What You'll Bring

• Years of experience in Property & Casualty insurance, digital product management, digital experience, or quote-to-bind optimization.
• Direct Personal Lines Auto and/or Homeowners insurance experience required.
• Deep understanding of digital quoting, rating, underwriting, binding, and policy issuance processes.
• Experience owning product strategy, roadmap development, and feature prioritization.
• Proven success improving digital customer experiences and conversion performance.
• Strong analytical skills with experience using data to drive decision-making.
• Experience with A/B testing, experimentation, and customer journey optimization.
• Ability to influence and align cross-functional stakeholders across business and technology teams.
• Excellent leadership, communication, and problem-solving skills.
• Experience leading digital product initiatives within Personal Lines insurance.
• Experience working with analytics, predictive modeling, AI, or personalization capabilities.
• Experience driving large-scale digital transformation initiatives.