Human Resources Generalist (Bilingual Spanish)

We have an incredible opportunity for a dynamic, experienced, and people-focused Human Resources Generalist (Bilingual Spanish) to join our growing Miami Team!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries, and 3 continents, maintaining the highest standard of quality in both our products and services.

We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

Responsibilities

Employee Relations & Performance Management

• Serve as a primary point of contact for employee inquiries, workplace concerns, conflict resolution, and employee relations matters.
• Conduct thorough, confidential, and impartial investigations into employee complaints, workplace incidents, and policy violations involving non-management employees.
• Partner with supervisors and management to address employee performance concerns, provide guidance on corrective actions, and ensure consistent application of company policies.
• Facilitate effective communication between employees and management across departments and shifts.
• Support employee engagement, retention, and workplace culture initiatives to promote a positive and inclusive work environment.
• Assist with employee grievances, disciplinary procedures, and labor relations matters in accordance with applicable collective bargaining agreements.
• Support performance management processes, including employee evaluations, performance improvement plans, and merit increase recommendations.

HR Operations, Onboarding & Compliance

• Ensure compliance with federal, state, and local employment laws, company policies, and applicable labor regulations.
• Facilitate new hire onboarding and lead orientation presentations for all new employees, ensuring a clear understanding of company policies, procedures, workplace expectations, and available resources.
• Partner with Recruiting, Operations, and department leadership to ensure a seamless onboarding experience and successful integration of new employees.
• Maintain accurate employee records, personnel files, and HRIS data, ensuring data integrity, confidentiality, and timely processing of employee information.
• Process and maintain employee lifecycle changes, including new hires, transfers, promotions, position changes, and terminations within the HRIS.
• Support Form I-9 employment eligibility verification and E-Verify processes, as applicable, ensuring compliance with federal requirements.
• Process employee separations, including voluntary resignations, involuntary terminations, job abandonment, and no-call/no-show cases, ensuring proper documentation and compliance.
• Prepare, maintain, and support required employment and compliance reporting, including EEO, OSHA, and wage and hour documentation.
• Support aviation-related employment and security compliance requirements, including applicable TSA, FAA, USDA, and airport authority regulations.
• Collaborate with HR leadership to review, implement, and communicate HR policies, procedures, and process improvements.

Temporary Staffing & Operational

Support

• Receive and coordinate temporary staffing requests from operational departments, ensuring staffing needs, schedules, and position requirements are accurately communicated.
• Partner with temporary staffing agencies to fulfill approved staffing requests and ensure timely placement of qualified temporary personnel.
• Serve as a liaison between department management and staffing agencies regarding staffing requests, assignment changes, attendance concerns, and workforce needs.
• Track temporary staffing requests and placements, maintaining accurate records and providing updates to operational leadership as needed.
• Partner with operational leadership to address HR-related challenges and support workforce needs in a fast-paced, high-volume, 24/7 environment.

Leave Administration, Workers' Compensation & Safety

Support

• Provide administrative and coordination support for employee leave of absence requests, including FMLA, applicable state leave programs, and other protected leaves, in partnership with HR leadership and third-party administrators.
• Support the ADA interactive process by assisting with accommodation requests, documentation, and communication between employees, management, and HR leadership.
• Partner with the Risk and Safety team to support workers' compensation processes, including incident reporting, required documentation, employee communication, and claim follow-up.
• Assist the Risk and Safety team with coordinating return-to-work arrangements, work restrictions, and employee status updates.
• Maintain accurate leave of absence, accommodation, and workers' compensation records while ensuring confidentiality and timely updates.
• Support workplace safety initiatives, incident investigations, employee safety training, and injury prevention efforts in collaboration with the Risk and Safety team.
• Assist with applicable OSHA documentation and DOT-mandated drug and alcohol testing coordination, as needed.
• Facilitate communication between employees, management, HR leadership, and the Risk and Safety team to ensure timely follow-up and resolution of leave, workplace injury, and safety-related matters.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• Minimum of 3–5 years of progressive Human Resources Generalist experience, preferably within hospitality, food service, manufacturing, logistics, or a similar operational environment.
• Bilingual English/Spanish required.
• Strong experience handling employee relations matters, workplace investigations, conflict resolution, disciplinary actions, and performance management.
• Working knowledge of federal, New York State, and New York City employment laws, including wage and hour regulations, FMLA, ADA, and applicable leave requirements.
• Experience working in a unionized environment and interpreting collective bargaining agreements preferred.
• Experience administering leave of absence programs, workers' compensation claims, and employee accommodations.
• Familiarity with OSHA regulations, workplace safety practices, and employment compliance requirements.
• Knowledge of aviation security, DOT regulations, or airport operations is a plus.
• SHRM-CP or PHR certification preferred.
• Proficiency in HRIS platforms such as Dayforce, Workday, ADP, or similar systems.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
• Excellent written and verbal communication skills, with the ability to effectively engage employees and management at all organizational levels.
• Strong analytical, problem-solving, and decision-making skills, with the ability to manage complex and sensitive employee relations matters.
• Demonstrated ability to maintain confidentiality, exercise sound judgment, and handle sensitive information with professionalism.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, high-volume environment.
• Experience supporting a diverse, multicultural, and multilingual workforce.
• Ability to work collaboratively across departments and adapt to evolving business and operational needs.

What We Offer

• Salary Range: $70,000 - $85,000 annually.
• Daily complimentary meals (breakfast, lunch, and dinner).
• An organization dedicated to fostering innovation, cultivating creativity, embracing new ideas, and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The opportunity to collaborate with and represent a leading force in the luxury global gourmet entertainment industry.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.

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