Account Manager

Overview and what we offer

• Hours - 40 hours
• Location - Atlanta
• Day off for your birthday
• 401(k) retirement plan with company contribution
• Company contribution towards healthcare, dental and vision benefits
• Generous PTO entitlement
• Hotel and airline discounts
• Employee Assistance Programme
• Destination Sport is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Who we are and what we do

inspiresport

inspiresport is Destination Sport's core youth experiences division, we are experts in international sports tours, delivering life-changing international experiences for schools and clubs.

We take groups on the trip of a lifetime, training at world-class facilities with professional teams, watching live professional matches, going behind-the-scenes on official stadium tours, playing games against local opposition, sightseeing and experiencing local culture.

Working with elite sports clubs around the world, we provide access to premier sporting environments and experiences that inspire personal growth and development on and off the pitch.

Role purpose

The Account Manager is responsible for planning, coordinating, and delivering exceptional sports travel experiences for clients. Working closely with the Sales team, the role manages trip logistics, travel bookings, itineraries, and customer communications while building strong, long-term client relationships.

The successful candidate will ensure the smooth delivery of tours and provide outstanding customer service, maintaining the highest standards throughout the customer journey.

Operational

• Coordinate and deliver sports team travel programmes, ensuring all trip requirements and deadlines are met.
• Manage trip logistics including rooming lists, match tickets, travel documentation, itineraries, and client communications.
• Liaise with hotels, airlines, transport providers, and other suppliers to ensure smooth trip delivery.
• Create and distribute customer communications, including newsletters and travel updates.
• Maintain accurate operational reports, trip records, and management systems
• Build strong relationships with clients, providing excellent customer service and responsive communication.
• Work closely with internal teams and external stakeholders to ensure all travel arrangements are accurate and executed successfully.
• Support trips on the ground when required, working alongside Tour Representatives.
• Attend meetings, conferences, and industry events as required.
• Ensure compliance with company standards, values, and operational processes.
• Undertake additional duties as required.

Skills and Experience

• 2+ years' experience in account management, customer service, or client-facing support roles.
• Bachelor's degree or equivalent experience.
• Strong knowledge of the soccer landscape in both the United States and Europe.
• Excellent organisational, time management, and multitasking skills, with the ability to manage multiple projects in a fast-paced environment.
• Strong interpersonal, verbal, and written communication skills.
• Proficient in Microsoft Office and comfortable using CRM and task management systems.
• Self-motivated, proactive, and solution-oriented, with the ability to work independently and as part of a team.
• High level of integrity, professionalism, and accountability.
• Knowledge of international travel would be advantageous but is not essential.