Sign Shop Supervisor and Graphic Designer

Sign Shop Production Manager

Company: D&M Traffic Services, Inc.

Location

Santa Clara, CA — In person

Job Type: Full-time

Pay: $35–$40 per hour, depending on experience and qualifications

About the Position

D&M Traffic Services, Inc. is seeking an experienced Sign Shop Production Manager to lead our sign shop team and oversee daily operations. This is a hands-on role combining team management, graphic design, sign fabrication, and customer service.

Our shop produces custom signs, banners, and high-quality aluminum signs for permanent and temporary use. We also offer screen printing and embroidery services for custom shirts, hats, and other apparel.

The ideal candidate can manage production from customer inquiry through completion, communicate professionally with customers, and work alongside the team to deliver accurate, high-quality orders on time.

Responsibilities

Production Management and Team Leadership

Oversee daily sign shop operations, production schedules, workflow, and quality control.

Prioritize orders, distribute assignments, and schedule employees based on workload and project deadlines.

Provide clear direction, training, and performance feedback to shop employees.

Coordinate with sales staff and other departments to estimate labor time, establish realistic deadlines, and communicate project updates.

Manage multiple projects simultaneously and adjust priorities as needed.

Monitor material inventory and order supplies based on current orders and anticipated demand.

Identify opportunities to improve production processes, efficiency, and quality.

Graphic Design and Hands-On Production

Create, modify, and prepare artwork for sign and apparel production using Adobe Illustrator, CorelDRAW, or similar software.

Design, print, fabricate, and assemble signs, banners, decals, and related products according to customer specifications.

Prepare aluminum sheets, vinyl, reflective materials, and other sign substrates for production.

Operate large-format printers, vinyl cutters, plotters, laminators, heat presses, and related equipment.

Plot, weed, and apply vinyl lettering and graphics to various materials.

Print, cut, and heat-press artwork onto apparel; support other apparel production tasks as needed.

Inspect finished products for accuracy, color consistency, workmanship, and proper packaging.

Perform routine printer maintenance and assist with equipment and shop upkeep.

Operate a forklift as needed, following required training and company safety procedures.

Customer Service and Communication

Prepare quotes, process customer orders, and provide updates throughout the production process.

Respond promptly and professionally to a high volume of emails, phone calls, and in-person inquiries.

Clarify design specifications, production requirements, and deadlines with customers.

Build and maintain strong customer relationships and address questions or concerns.

Maintain clear communication with sales staff, shop employees, and management.

Safety and Shop Organization

Maintain clean, organized workstations and proper storage of materials, tools, and equipment.

Follow company policies, equipment operating procedures, and workplace safety requirements.

Stay current on required safety training through SiteDocs.

Perform other duties as assigned by management.

Qualifications

• Previous hands-on experience in sign production and graphic design.
• Previous supervisory or team leadership experience, preferably in a sign shop or production environment.
• Proficiency in Adobe Illustrator, CorelDRAW, or comparable graphic design software.
• Working knowledge of sign-making equipment, materials, and fabrication processes.
• Ability to prepare production-ready artwork and accurately interpret customer specifications.
• Strong customer service skills and professional written and verbal communication.
• Experience preparing quotes, processing orders, and managing customer correspondence.
• Excellent organizational skills, attention to detail, and ability to meet deadlines.
• Ability to lead a team while actively assisting with design and production.
• Commitment to quality, workplace safety, and continuous improvement.

Preferred experience

Screen printing, embroidery, apparel decoration, inventory management, and forklift operation.

Benefits

• 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Paid time off How to Apply Submit your resume highlighting your sign production, graphic design, customer service, and management experience.
• A portfolio or examples of previous sign and design work are welcome.

Work Location

In person in Santa Clara, CA.

Pay: $35.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Supervising: 3 years (Required)

Ability to Commute:

• Santa Clara, CA 95050 (Required)

Work Location: In person