Senior Customer Success Manager (DOOH & Programmatic)

Job Summary

We are hiring a Senior Customer Success Manager to co-own and grow a portfolio of high-value agency and brand accounts across traditional OOH, DOOH, digital experiential, and CTV—leveraging both direct and programmatic buying strategies. You will serve as the primary senior partner to your clients—blending strategic advisory with hands-on leadership—to drive measurable performance, long-term partnerships, and revenue growth.

In this role, you will:

• Own senior client relationships and act as a trusted strategic advisor across omnichannel media, including OOH, DOOH, CTV, and programmatic.
• Drive account growth through renewals, upsells, and expansion—consistently identifying new opportunities within existing partnerships.
• Lead client-facing RFP strategy and communications, partnering with internal teams to shape thoughtful, data-backed responses and media plans aligned to client KPIs.
• Guide campaign execution in partnership with internal teams, ensuring strong performance, pacing, and delivery—while maintaining a focus on outcomes over process.
• Translate complex performance data into clear, compelling narratives and actionable recommendations for senior stakeholders.
• Collaborate closely with operations, product, and sales to deliver a seamless and best-in-class client experience.
• Stay ahead of industry trends across OOH, DOOH, CTV, and programmatic, proactively bringing new ideas and opportunities to clients.

What you bring:

• 5+ years of experience in programmatic media, client success, or account leadership roles supporting agencies and brands.
• Deep expertise in DOOH, with strong fluency across advertising platforms and planning tools, CTV, major DSPs, SSPs, and broader omnichannel media.
• A proven track record of growing strategic accounts and meeting or exceeding revenue goals; a commercial mindset or sales acumen is strongly preferred.
• Strong executive presence with the ability to influence and build trust with senior stakeholders.
• A detail-oriented, data-driven approach paired with a bias toward action, ownership, and accountability.
• Willingness to travel up to 25% for key client engagements.

Why this role / What you gain

This is more than a client success role—it’s an opportunity to directly shape the trajectory of a growing company.

• Real impact: Your work will directly influence company growth, client retention, and revenue outcomes.
• Ownership mindset: You’ll have the autonomy to lead, make decisions, and see the tangible results of your contributions.
• High-accountability, high-reward environment: Success is recognized, and strong performers have clear paths to grow.
• Collaborative culture: Work alongside a team that values accountability, trust, and showing up for one another.
• People-first leadership: Be part of a team led by thoughtful, high-integrity individuals who prioritize doing great work with good people.

Pay: $100,000.00 - $120,000.00 per year

Work Location: Remote