Senior Machine Learning Systems Engineer, LLM Inference Performance on AWS Trainium

Palo Alto, CA, United States (On-site)

Contract (2 months 14 days)

Published 3 hours ago

problem - solving and communication skills

Warranty operations

RMA management

performance management

Quality Methodologies

defect management

failure analysis

• Lead the design and optimization of Warranty Operations, Return Material Authorization (RMA), Product Investigation, and OEM Support processes within an Automotive Tier 1 environment.
• The SME will provide industry expertise and best practices for warranty claim management, product returns, failure analysis, reverse logistics, and customer support operations. This role will partner closely with Engineering, Quality, Supply Chain, Logistics, Product Support, and Business Process teams to establish a scalable and compliant Warranty Return Management capability.

Key Responsibilities

Warranty & RMA Strategy:

• Lead design of the end-to-end Warranty Return Management operating model.
• Define RMA lifecycle processes, controls, and governance.
• Establish warranty policies, return authorization criteria, and escalation procedures.
• Align processes with OEM customer requirements and automotive industry best practices.

Warranty Operations & Returns Management

Define processes for:

• Return intake and authorization
• Product tracking and traceability
• Reverse logistics
• Disposition management
• Warranty recovery and closure
• Establish service-level expectations and customer communication standards.
• Develop processes to manage No Trouble Found (NTF) returns and repeat failures.
• Product Investigation & Failure Analysis
• Define investigation workflows for returned products.

Establish methodologies for:

• Hardware diagnostics
• Software log analysis
• System-level investigation
• Root-cause analysis
• Create disposition frameworks covering repair, rework, scrap, and engineering retention.
• Governance & Performance Management
• Define warranty governance structure and operating controls.

Establish KPIs and performance measures, including:

• Return volume
• Aging and backlog
• Warranty turnaround time
• Root-cause completion rate
• NTF rate
• SLA attainment
• Warranty exposure
• Support executive reporting and operational reviews.

Key Deliverables:

• Warranty Return Management Operating Model
• End-to-End RMA Framework
• Warranty Governance Model
• Return Authorization Policies
• Failure Analysis Framework
• Product Disposition Framework
• Service Level Framework
• Warranty KPI Catalogue
• Escalation Matrix
• Warranty & RMA Roadmap Recommendations

Mandatory Skills:

• 10+ years of experience in:
• Automotive Warranty Operations
• Product Support
• RMA Management
• Field Quality or Technical Support
• Experience supporting OEM customers and post-SOP operations.
• Tier 1 supplier experience strongly preferred.

Knowledge & Skills

Deep understanding of:

• Warranty management processes
• RMA operations
• Reverse logistics
• Product investigation and failure analysis
• Customer support and escalation management

Knowledge of automotive quality methodologies including:

• 8D
• APQP
• PPAP
• IATF 16949
• Familiarity with SAP, PLM, defect management, and service management tools.

Leadership & Communication:

• Strong workshop facilitation skills.
• Ability to influence cross-functional teams and executive stakeholders.
• Excellent analytical, problem-solving, and communication abilities.

The pay range that the employer in good faith reasonably expects to pay for this position is $50.85/hour - $79.46/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information.

In addition, job duties require access to secure and protected client information technology systems and related data security obligations.