Operations Manager BWH

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care.

We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary

Responsible for overseeing and optimizing the operational processes of the organization including ensuring efficiency, productivity, and effective utilization of resources.

Does this position require Patient Care?

No

Essential Functions

• Develop and implement operational strategies, goals, and plans aligned with the organization's objectives.
• Collaborate with senior management to define operational targets and monitor progress towards achieving them.
• Identify opportunities for process optimization, streamlining workflows, and improving operational efficiency.
• Analyze existing processes, recommend enhancements, and implement changes to drive productivity and cost-effectiveness.
• Allocate and manage resources effectively, including personnel, equipment, and materials, to meet operational requirements.
• Set performance metrics, establish Key Performance Indicators, and monitor performance against targets.
• Implement quality control measures, conduct audits, and address any non-compliance issues promptly.
• Oversee the procurement, inventory management, and distribution processes.
• Identify and assess operational risks, develop risk mitigation strategies, and implement appropriate controls.
• Generate regular reports on operational performance, key metrics, and project updates.

Qualifications

Principles Duties and Responsibilities:

SERVICE:

• As a member of the Patient Care Team, the Operations Manager is responsible for ensuring that the patient and family members are attended to in a professional manner. The Operations

Manager is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. As a lead member of this team, the Operations Manager is also responsible that other members of the team are responding to the needs of patients and families in a timely and professional manner.

• The Operations Manager will work cohesively as a member of the Patient Care Team and will take a proactive role in ensuring the smooth and efficient operation of the unit.
• Maintains hospital service standards, with particular attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.

OPERATIONS AND FINANCE:

• Works cooperatively with the Nursing Director and Administrator, Finance and Operations, Nursing and Patient Care Services to develop and maintain systems for collecting

information to measure unit (s) of productivity. Monitors management report expenditure, reports findings to Nursing Director and initiates plan as appropriate.

• Assists with the collection and analysis of budget information
• Completes weekly payroll (s) and enters data for schedules and actual staffing into Kronos system. Maintains Patient Classification system daily.
• Maintains staff records (i.e. use of sick time, FMLA, per diems, time schedules, staff turnover, license renewal, in-services/competencies, educational records.
• Meets with Administrator, Finance and Operations, Nursing and Patient Care Services on a frequent basis and as needed to ensure consistency of processes.

DATA MANAGEMENT:

• Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include scheduling, payroll, and patient classification.
• Develops and maintains systems to ensure confidentiality and integrity of patient record in
• compliance with hospital policies, procedures, and standards.
• Contributes to the development of policies, procedures and systems which assure the
• effective operational functioning of the unit.
• Produces and maintains management data related to the operational needs and projects.

HUMAN RESOURCES:

• Supervises the daily activities of the Unit Coordinator and Procedure Room Assistants to ensure optimum performance.
• Oversees the maintenance of confidential personnel, changes of status, terminations and personnel requisitions.
• Ensures completion of Annual Infection Control, Fire and Safety, OSHA, and other regulatory requirements and maintains records.
• Participates in hiring, terminating, and performance evaluations of unit coordinators and other personnel as directed.
• Schedules unit coordinators time and approves changes, as appropriate.
• Oversees and/or coordinates department orientation.
• Supports Staff as a resource in information systems.

MATERIALS MANAGEMENT/EQUIPMENT:

• Coordinates and maintains systems for: (a) control group of inventory levels: (b) outside purchasing of supplies and equipment and capital equipment.
• Establishes and maintains levels of regular supply items’
• Keeps audit trail of equipment ordered and received. Ensures that equipment is safe and in proper working condition in coordination with other departments.
• Maintains accurate inventory of equipment essential to unit.
• Collaborates with Patient Care team in obtaining information/planning on new products/technology; facilitates the introduction of new equipment/supplies.
• Generates and submits operating and capital budget requests based on the unit/patient care needs in conjunction with appropriate resources.

QUALITY:

• Collaborates with Nursing Assistant Director to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs.
• Participates in quality improvement projects.
• Member of Safety Committee, as assigned.

OTHER DUTIES:

• Participates on Nursing, Hospital, or Partner’s Healthcare System teams, as appropriate.
• Assists Nursing Director (s) in creating and implementing systems with filing and distribution of information (i.e. policy changes, announcements, staff meeting minutes and maintains bulletin boards, email lists, and manuals.)
• Completes special projects. Develops and participates in projects to enhance operations.
• Performs other duties, as assigned.

Qualifications:

• Operational Management Experience 1-2 years preferred
• Knowledge of procedural areas preferred
• Project Management experience preferred
• Payroll experience preferred

Skills and Abilities:

• Demonstrates competence in each of the following programs: Excel, Microsoft Word, Access, One Staff, Medicus.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Ability to work under pressure in a fast paced environment and meet deadlines.
• Strong communication skills - verbal and written.
• Ability to supervise the work of others in a lead capacity.
• Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel.
• Ability to foster a team environment and work as a team member.
• Basic financial/accounting skills.
• Independent judgment needed to organize work and set priorities.
• Understanding of medical terminology
• Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit-based team.

Working Conditions

Busy patient care environment with potential exposure to infectious disease.

Lifting of supplies weighing approximately 20 pounds.

Flexibility of work hours - some weekend and coverage of other units may be required.

Supervisory Responsibilities

Non clinical PCS staff including unit coordinators and procedure room assistants

Additional Job Details (if applicable)

Shift: 40hr day

[[JD_HEADING:Remote Type

Onsite]]

Work Location

75 Francis Street Scheduled Weekly Hours

40 Employee Type

Regular Work Shift

Day (United States of America) Pay Range

$70,990.40 - $103,230.40/Annual Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.

The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency Framework ---------------------------------------------

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.