Director, CRM & Data Engineering for the Trust

87322BR

Children's Hospital Trust

Job Posting Description

Job/Department Summary: Boston Children’s Hospital Trust seeks a Director of CRM and Data Engineering to lead CRM administration, software development, data integration, and data platform optimization. Reporting to the Senior Director, Technology Strategy and Solutions, this leader is accountable for team performance, platform reliability, and delivery.

Responsibilities:

• Partners with stakeholders and project management to define requirements, scope, acceptance criteria, and realistic expectations. Aligns CRM and data delivery plans with team priorities and recommends roadmap, platform, or vendor changes to the Senior Director.
• Owns CRM administration, development, reliability, and usability, ensuring scalable, maintainable solutions within approved architecture and security standards. Contributes to complex Blackbaud CRM and Infinity SDK development, reviews code and designs, and coaches engineers while delegating routine implementation.
• Defines and teaches software development life cycle (SDLC), release, and change management practices, including source control, testing, documentation, and deployment.
• Leads team delivery and manages the backlog and Jira priorities by value, risk, dependencies, and capacity, challenging or declining requests as needed. Coordinates milestones and releases and reports progress, capacity, risks, and recommendations to the Senior Director.
• Leads centralization, standardization, and automation, using data and pilots to simplify workflows and improve efficiency, data quality, and reliability.
• Directs data architecture, ETL pipelines, and secure integrations across CRM, Snowflake, and hospital systems within data governance standards, delegating daily pipeline development and support to the data engineer.

Education/Requirements:

• Bachelor’s degree in information systems, computer science, business, or a related field, or equivalent professional experience and 10 years of experience in office management is required.

Experience:

• Hands-on engineering experience building and supporting production Blackbaud CRM solutions using the Infinity SDK, C#/.NET, Angular, SQL Server, and REST APIs
• Success managing technical teams and training staff in SDLC, release management, and change management
• Expertise in CRM administration and fundraising operations, including permissions, constituent management, gift processing, financial reconciliation, and donor data governance
• Experience designing data models, integrations, ETL/ELT pipelines, and warehouses with quality and reliability controls. Measurable success improving processes and automating work, using data to challenge assumptions and guide decisions
• Experience gathering requirements, prioritizing backlogs, and coordinating delivery with project management. Clear stakeholder communication and negotiation, including setting expectations, explaining tradeoffs, and constructively declining requests
• Preferred experience with modern data platforms such as Snowflake or Databricks; AWS, Azure, or GCP; event-driven architecture and publish/subscribe messaging; scalable automation and orchestration; and delivery tools and practices such as Jira, Confluence, CI/CD, automated testing, or infrastructure as code
• Preferred experience applying AI, including generative AI or agent workflows, to development, research, or business processes, with methods to evaluate accuracy and value. Experience using statistics, mathematical modeling, or applied research to test assumptions, evaluate solutions, and measure outcomes is also preferred
• Hybrid roll and requires to be onsite on Tuesdays and Thursdays

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

40

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Boston

Job Posting Category

Development/Fundraising, Trust and Philanthropy

Remote Eligibility

Part Remote/Hybrid

Director, CRM & Data Engineering for the Trust | Boston Childrens Hospital

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