Genetec Support Engineer

Pittsburgh, PA, United States (Hybrid)500 Grant StreetPittsburghPAUS Contract (1 year) Published 4 hours ago Genetec Administration Genetec Security Systems Genetec Security Center At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets.

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Job Summary

We are seeking an experienced Genetec Support Engineer to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100+ locations.

This role requires strong technical expertise in Genetec Security Center administration, physical security systems support, device and user lifecycle management, and cross-functional troubleshooting across access control, video, intercom, and key management environments.

You will own end-to-end system management, help ensure reliability and security, and collaborate with facilities, security operations, network teams, and vendors to deliver resilient physical security services at scale.

We are hiring in our Pittsburgh, PA office. 4 days onsite per week.

Key Responsibilities:

• Genetec Administration: Administer and maintain Genetec Security Center across access control and video environments, including adding and modifying devices and cameras, configuring hardware, and ensuring system integrations remain healthy.
• User & Role Management: Manage roles, permissions, and user lifecycle activities while upholding least-privilege access principles and maintaining audit readiness.
• Troubleshooting & Support: Diagnose and resolve connectivity, configuration, and mechanical issues across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed for timely resolution.
• System Maintenance: Plan and execute system updates, firmware upgrades, and patching activities, including validation of rollback plans and adherence to change management processes.
• Intercom Management: Provision and manage intercom systems through Sipelia, optimizing call routing, audio quality, and system availability.
• Reporting & Compliance: Develop and deliver operational reports related to events, alarms, access audits, and uptime to support stakeholders and compliance requirements.
• Third-Party Integration Support: Oversee third-party plug-ins, including video analytics and biometric integrations, ensuring compatibility, performance, and licensing compliance.
• Key Management Administration: Administer key management solutions and workflows, ensuring chain-of-custody controls, auditing, and incident procedures are followed.
• Documentation & Knowledge Sharing: Maintain configuration standards, technical documentation, and runbooks while contributing to the knowledge base for global support teams.
• Cross-Functional Collaboration: Partner with facilities, security operations, and network teams to diagnose cross-domain issues and drive timely, effective resolution.

Qualifications:

• 3–5+ years of hands-on experience supporting Genetec enterprise environments at scale, including multi-site and multi-region deployments.
• Strong experience with Genetec Security Center administration across access control and video platforms.
• Strong familiarity with and/or certifications related to Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, and Assa Abloy.
• Proficiency in core operational areas including device provisioning, camera and access control configuration, role and user management, patching/firmware updates, and incident troubleshooting.
• Strong analytical and problem-solving skills with a customer-focused mindset.
• Clear written and verbal communication skills, with the ability to work across technical and non-technical teams.
• Experience collaborating with vendors and internal cross-functional teams in change-controlled environments.
• Bachelor’s degree or an equivalent combination of education and experience.

Preferred Experience

• Experience supporting system conversions and migrations, including platform consolidations, controller and reader transitions, and camera fleet refresh initiatives.
• Knowledge of OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, and Facial Biometrics.
• Exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
• Experience creating documentation, operational standards, and runbooks.
• Experience coaching or supporting Level 1/Level 2 support teams.

Why Join Us

This is a strong opportunity to join a growing physical security technology environment supporting a large-scale Genetec access control and video ecosystem. You’ll play a key role in maintaining and enhancing critical security infrastructure, partnering with facilities, security operations, network teams, and vendors to deliver reliable, secure, and scalable services.

The team is looking for a hands-on technical contributor who can operate independently, solve complex cross-functional issues, and help support a highly visible global security platform.

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Pay Rate Range

Min Pay Rate$64 Max Pay Rate$80 CurrencyUSD Unithourly USD6480HOUR Additional Notes Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project.

For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits

Information

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.