Operations Manager

Are you a leader with 5-7 years of experience in facilities operations management, hospitality/tourism management, event management, or public spaces administration? Block by Block is seeking an Operations manager to oversee our Safety Ambassador program. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements.

We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience.

What's in it for you?

• Impact: What we do directly impacts YOUR community. You'll be at the forefront of creating a welcoming and vibrant downtown experience.
• Growth: Opportunities for professional development and career advancement.
• Team Culture: Join a positive, skilled, and dependable team where you'll create a work family, not just a schedule.
• Innovation: Lead a team of innovators to continually improve the quality of our program and visitor experience.

Shift: 10:00am to 6:30pm (includes weekends) and work 2 nights per month.

Salary: 80,000.00

Experience – Required

• 3-5+ years of supervisory or management experience.
• Experience leading and developing teams in a fast-paced environment.
• Scheduling, staffing and workforce management.
• Conducting investigations and resolving employee or customer complaints.
• Incident reporting, documentation and follow – up.
• Client-customer relationship management.
• Performance management, coaching and disciplinary processes.
• Operational planning.
• Strong leadership and decision-making abilities.
• Excellent communication and conflict – resolution skills.
• Ability to remain calm under pressure.
• Professional report writing and computer proficient.
• High level of accountability and attention to detail.
• Ability to provide positive relationships with employees, clients, and community stakeholders.

Experience – Preferred

• Security, public safety, law enforcement hospitality, property management, or event operations.
• Experience managing multiple sites or facilities.
• Safety compliance and risk management programs.
• Emergency response and crisis management.
• Recruiting, hiring and employee onboarding.
• Work with local government, law enforcement, community organizations or private clients.

Requirements

Licenses:

TN driver's License with clean MVR - Required

TN Security license – Preferred

Benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Other: 401K Retirement Savings Plan, Holidays - 8 paid, Vacation * - Two weeks after 1 year.

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Shift: 2nd Shift

Req Benefits:

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Bonuses: Availability of bonuses varies and is dependent on multiple factors including but not limited to: location, position and contract agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions only).
• Other: 401K Retirement Savings Plan, Vehicle Allowance (only available for specific corporate positions, based on location and position).

Compensation: $80,000.00