Systems Engineer II

Company Details:

The Company is an equal employment opportunity employer.

Responsibilities:

• Design, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows to solve business problems across operating units.
• Manage the Copilot Studio environment, including agent lifecycle, publishing channels, authentication, analytics, capacity and Copilot Credits consumption, and licensing, while enforcing responsible AI, DLP, and security standards.
• Design and develop solutions using Power Apps (canvas and model-driven), Power Automate (cloud and desktop flows), and Dataverse, following ALM best practices with solutions, environment variables, and managed deployments.
• Administer Power Platform environments, including environment strategy, DLP policies, connectors, security roles, and the Center of Excellence (CoE) Starter Kit; monitor usage, capacity, and maker activity to ensure a secure and well-governed tenant.
• Integrate Power Platform and Copilot Studio solutions with Microsoft 365, SharePoint, Teams, Dataverse, Azure, and third-party systems using standard and custom connectors and APIs, following defined change control processes.
• Monitor and manage ticket queues, provide technical support and guidance to makers and end users, and troubleshoot Power Platform and Copilot Studio issues.
• Create process and technical documentation, solution designs, runbooks, and maker guidance to support clarity, consistency, and efficiency within IT operations.
• Implement security-first practices by integrating cybersecurity, data protection, and responsible AI considerations into every solution, ensuring agents and apps respect data classification, sensitivity labels, and access controls.
• Develop a basic understanding of business processes and core business functions; gather and document business requirements; communicate technical concepts to non-technical stakeholders; and apply Power Platform and AI capabilities to solve business problems and support business outcomes.

Qualifications

Qualifications:* 3+ years of experience in IT systems engineering or application development.

• 3+ years of hands-on Microsoft Power Platform experience, including Power Apps, Power Automate, and Dataverse.
• At least 1 year of recent (within the last 2 years) hands-on Microsoft Copilot Studio experience developing, deploying, and managing agents in a production environment.
• Experience with Power Platform administration, environment strategy, DLP policies, and ALM (solutions, pipelines, managed/unmanaged deployments).
• Experience integrating solutions with Microsoft 365, SharePoint, Teams, and Microsoft 365 Copilot.
• Working knowledge of Power Fx, connectors (standard, premium, and custom), and REST APIs.
• Demonstrated comfort using AI-assisted tools in a professional context and viewing AI as a standard part of modern workflow.
• Experience with Microsoft Foundry, Azure OpenAI, AI Builder, or Model Context Protocol (MCP) integrations (preferred).
• Experience with the Power Platform CoE Starter Kit and Power Platform admin center / PowerShell (preferred).
• Experience with Power BI report development (preferred).
• Experience in the insurance or financial services industry (preferred).
• Ability to promote and work within an Agile methodology, emphasizing flexibility, collaboration, and continuous improvement.
• Ability to streamline processes using automation and scripting to enhance efficiency and reduce potential for human error.
• Strong business acumen with the ability to align technical expertise to broader business objectives.
• Familiarity with cloud computing concepts and leveraging Microsoft 365 and Azure to support and enhance business operations.
• Demonstrated innovation mindset to drive technological advancements and improve business processes.
• Ability to design and support scalable systems that meet organizational growth and evolving needs.
• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth operation of IT systems.
• Conceptual thinking skills.
• Ability to manage information effectively.
• Strong sense of personal ownership and accountability.
• Quality decision-making skills.
• Composure and flexibility in a dynamic environment.

Education Requirement* Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.

• Equivalent experience and/or alternative qualifications will be considered.
• Current Microsoft certifications such as AB-620 (AI Agent Builder Associate), AB-410 (Intelligent Applications Builder Associate), or PL-400/AB-400 (Power Platform Developer) preferred; previously earned PL-200 or PL-600 certifications are also valued.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details: Sponsorship not Offered for this Role