Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role provides on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Location

Keene & Charlestown, New Hampshire – USA

Contract Type: Independent Contractor

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop

Support Engineer provides first- and second-level technical support and efficiently assigns and dispatches service requests. This on-site role ensures end-user issues are resolves promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities* Provide on-site desktop and IT support for end users at the client location.

• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing on-site tasks.

Required Skills* Strong knowledge of Windows operating systems and desktop environments

• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model* On-demand / field support role

• The Service Delivery Team will share work assignments
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

How to Apply

Interested candidates are invited to send their resumes to:

neha.gupta@axiomtechnologies.com and careers.us@axiomtechnologies.com