Senior Technical Support Specialist

Job Description Your Role -------------

Job Title : Senior Technical Support Specialist

Location : Rock Hill, SC

Job Duties:

Power Technique North America LLC seeks Senior Technical Support Specialist at our Rock Hill, SC location. Responsible to architect and execute end-to-end technical service programs that maximize uptime, drive product reliability and sustain competitive advantage for PTNA’s (Power Technique North America) portfolio, guaranteeing peak reliability, minimizing downtime and sustaining Atlas Copco’s competitive edge.

Evaluate, adjudicate and analyze warranty claims using, when needed, SAP BKU and QM (Quality Management) modules, interfacing with Engineering, Production, Quality and to fast-track parts availability and implement corrective design modifications.

Facilitate Technical Committee Meetings (TCMs) to assign corrective actions, verify resolution efficacy and ensure cross‐departmental accountability, while maintaining action-item dashboards in Power BI. Present advanced factory-training modules on Atlas Copco product technology— portable air compressors, pumps, generators, Energy Storage Systems, light tower, FleetLink Telematics and electronic controllers.

Investigate warranty data and telematics insights (FleetLink) to identify failure trends, trigger preemptive service interventions, perform root‐cause investigations and recommend design enhancements. Serve as liaison for PTNA Customer Centers and distributors service specialists within Product Company (PC) departments, troubleshooting escalated field issues and deliver on-site engineering guidance.

Govern the spare parts documentation lifecycle: coordinating development of exploded-view parts book, ensuring completeness, accuracy and timely distribution of updated and new parts books and proposals via SharePoint portals and SAP. Drive PQMs by synthesizing service data-driven quality metrics (failure rates, warranty cost) into actionable quality roadmaps and presenting to senior management.

Embed serviceability requirements into PTM product development processes: facilitating cross-functional service review, proposing design-for-service enhancements, modular component upgrades, standardized diagnostic ports and quick-release mechanisms, optimizing maintainability of new equipment.

Monitor technical support performance metrics, lead continuous improvement initiatives and benchmarking service excellence against industry standards. Collaborate globally with Atlas Copco Group technical centers to harmonize service protocols and disseminate best practices.

Education and Qualifications/Skills and Competencies

Bachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, related Engineering disciplines, or a closely related field and seven (7) years of related experience required.

Work Experience

• Seven (7) years of experience must include: Portable air compressors, pumps, generators, light towers, telematics and electronic controllers; BPCS; WOL(Warranty On Line); POL(Parts On Line); Toolbox; PowerConnect; MyQuest; QlikView; telematics platforms; controllers software (Parus, Deif Utilitary software, DSE Config Suite, CanPlus configuration, CanPlus Customizer); SAP/ERP data management; KPI dashboarding (Power BI, SAP Analytics Cloud); and SAP BKU.
• Apply now Uniting curious minds ------------------------- Behind every innovative solution, there are people working together to transform the future.
• With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
• Information at a Glance Atlas Copco Group enables technology that transforms the future.
• We innovate to develop products, services and solutions that are key to our customers' success.
• Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.
• Visit the Atlas Copco Group website Uniting curious minds ------------------------- Behind every innovative solution, there are people working together to transform the future.
• With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Employment type

Full-time Job type: On-Site Posting End Date: 11/3/26 Functional area: Service Legal Entity: Power Technique North America LLC Country/Region: United States City / Province: Rock Hill SC